Zales Outlet 1185 North Burleson Boulevard, Burleson, TX 76028

"Horrible customer service. Having an associate say “I don’t believe you have brought in your ring to get the diamonds looked at without the diamond bond. I have been here two years.” Excuse me? We bring it in every single time to get inspected and we never have issues. Lately we have had issues with the old system and new system where they can’t pull us up but somehow they always end up finding us. We do our part in bringing the rings in to get them inspected so the diamond bond stays current. Horrible business practice with an associate telling us we are liars. Do better Zales. So fast to take our money but even quicker to call us liars. I am beyond disgusted at the associate. Interaction was around the 4:40pm mark and 5:25pm mark. Older lady."

"I had a great experience today at this Zales. Amanda was so helpful and very knowledgeable. I will defiantly do any future jewelry shopping at this location. It was very clean and the displays were beautiful. Great prices and sales going on. Thanks for a nice shopping experience today and for all your help with my purchase. I will post a pic once I have my item."

"I have been a long time customer of this outlet. One ring I purchased in 2010 the computer system, due to new system being installed, lost my diamond bond number that is needed to replace lost diamonds, in which I purchased this protection. FAYE, at this store location happily handled getting my diamond bond number restored! She was pleasant and tenacious in getting this issue resolved for me. That was genuine CUSTOMER SERVICE. Thank you Faye, your management needs to know they have a great employee."

"Today my husband took me to buy a ring for the first time in 20 years. Beverly and Faye made the experience absolutely beautiful. I left in happy tears and bought a beautiful ring. We will most definitely be back for future jewelry. I am a happy gal indeed!!"

"They are so ready to take your money for purchase but when you come back to pick up service is slow and the main person the girl with black hair assume she is the manager. Needs to get better customer service. They should have a pick up line or give numbers out to see who is next. Instead of asking who is next, came to pick up and have been waiting now 15 minutes to pick up something I already paid for (not on zales account). Don’t shop here unless you have time to wait around all day. If I could give 0 stars I would. Don’t shop at this store. In addition this is how they gave me the purchase, it’s a gift, is it too much to add tissue paper, seems like they are not into customer service at all. Do better Zales!!! Last time I will go there"