Cypress Custom Pools

"From the first meeting, Gary and the crew were fantastic! Helping with design ideas, making tweaks to meet our budget, and being patient and responsive to all questions. The team that built the pool was always on time, respectful, kept the area clean and safe. After completion, had Kyle over for pool school, and office team always available to answer questions and provide support. Very beneficial also to have Samuel for the first several weeks, ensuring water was in mint condition for swimming. Really impressed and satisfied with Cypress Custom Pools!"

"I honestly couldn't be happier. Its very daunting to do such a big project and spend this much money on something you haven't done before. I interviewed many ( 7) pool companies before selecting Cypress Custom Pools, and to be honest when it got down to the final decision between 2, it was Lauren that made the difference. Can't quite put my finger on it but she just gave me a very reassuring feeling and let me know she would be there every step of the way. Plus she designed an awesome pool! Highlights: Aesthetic - the pool looks fantastic, and the design is functional and suits the property. When I first asked for the pool to be done I thought I wanted a rectangular pool, and Lauren did design that, and then I was a bit of a pain and said, well maybe Id like to see a free form and she designed that, then I said, well maybe id like the retaining wall different and she designed that too. She kept working with me until we got exactly what I wanted (and most of which I didn't even know I wanted). Timing - I had no idea how long it would take, I assumed several months. Lauren said 6-8 weeks, (which sounded impossible given that amount of work) and sure enough it was done in 8 weeks!! I wouldn't have thought it could have been done. ( we even had a few day delay at the start because of rain, and it was still done in that time frame) Construction Management - one word "Guillermo" !!! I can't say enough good about Guillermo. I was super fortunate that he was the one assigned to my pool. He was so polite, friendly, kind and easy to talk to. He was there several times a week and kept an eye on things. Every time I had a question he answered immediately and often that involved him coming out look at something again. He never seemed bothered about this. He is SO calm and made sure everything went super smoothly. He even did other things like help me get in contact with other people (for landscaping ideas, etc). Guillermo was readily available on his mobile and often I would turn around and there he was in the making sure the crew was doing it exactly right. Trades and subcontractors - Cypress has their own "network" of trades that they use consistently and trust and because of this they were always available and at the job on the days they were supposed to be and did excellent work. Cost - ok, well pools are expensive, but Lauren worked with me to get my wish list and helped me cut out superfluous items. In the end the pool cost a bit more than I budgeted for (but that was a "me" problem, I let the scope grow). But I was happy with the quote I received and the pool cost came in at exactly that amount. Also, we financed some of the cost and Lauren helped me find a company that was able to finance it and she explained a lot about how the different finance companies work and I believe she actually saved me money with her guidance. Wrap up - so you wouldn't think about it but after the pool is built there are a lot of other things that need to be done... and Cypress stayed until every last thing was sorted. Kyle (who was the one to teach us "pool school" and how to use all the equipment and apps) came out at least 3-4 times to make sure the pool was functioning properly, he got all the chemicals sorted, he showed us how to use everything, he gave us a "pool maintenance" manual so that we wouldn't forget all of the things to do weekly, monthly etc. He brought the pool vacuum and brushes etc to get us started. Great guy. Then there was also the clean up. Not that there was much clean up because the crew did an amazing job of leaving the place tidy at the end of each day. But they came back and did an acid wash of the deck (to remove all the dirt and clay foot prints that had been left). All rubbish had been taken away (the tree stumps that had been taken out, the extra scraps from construction, the wrapping from supplies, you name it, the cleaned it, and washed down the sidewalk and driveway after. Everything! I would definitely use them again! Thank you Lauren, Guillermo and Kyle!"

"I cannot express in words how great our experience was with Cypress Custom Pools, from the design process to the construction process these guys were easy to work with and had the utmost professionalism. Gary was an awesome designer and he delivered on the exact design we had envisioned, it actually came out better than it looked on the 3D graphic design. Oz was the greatest construction manager you could ask for, he kept us informed throughout the whole construction process, he answered every question we had politely and never once got irritated or mad with anything we asked and he answers the phone every time you call even early in the AM or on his off days. Oz had guys working everyday at 7AM except rainy days and they even worked through light rainy days, everything was constructed with top level materials and craftsmanship and Oz was the most professional guy I've ever dealt with. With all the crazy stories about people getting ripped off for $80,000+ by Pool Contractors in the Houston Area it would be a No-Brainer for me to use or recommend Cypress Custom Pools, they are accredited by the Better Business Bereau and they stand by their reputation."

"From start to finish, this company went beyond my expectations. If they said something was going to get done, it did. If something was delayed I knew upfront. The communication from our awesome construction manager Oz was almost daily. Gary was our pool designer and was prompt with his replies and gave us an awesome pool design. The design experience was just like building our home. Going through the design center and planning was all very exciting. Everything was and felt custom. I am more than confident in having Cypress Custom Pools as my builder and know they will stand behind their product in the future. WORTH EVERY PENNY! They also finished ahead of schedule...."

"Our overall pool build with CCP’s was great! Started with Gary putting our needy vision together. He’s a very professional designer that listens! Right before our dig Joe our project manager came by and walked us through the whole process from dig to pool school and answered all our questions. Joe did an outstanding job managing the project, daily at times and kept in constant communication the whole time which was huge considering I question everything. :) Joe truly was the MVP on this project. It was impressive seeing him coordinate all the subs and fulfilling his 6-8 week timeline for completion. Guillermo and Kyle completed the great experience. Guillermo was very informative as he serviced the pool and Kyle did a great job telling us how to maintain our new investment. Thank you CCP’s for building our pool that will bring us tons fun and memories! We highly recommend you all to our friends and family."