Jostens of Chicago 17659 Oak Park Avenue, Tinley Park, IL 60477

"My experience began with a misunderstanding that led me to post a nasty review. (Hence the 4 stars)but since my review the sales rep for Richards High School has gone out of her way to calm me and make sure my son was happy with his ring before the Holiday! His ring is gorgeous and we are absolutely in love with the craftsmanship,quality, and assistance we have since received. He was also extremely pleased with the hoodie,bookbag, and school emblemed scarf! What had started out with a lot of emotions and negativity ended with a wonderful package and beautiful momentos that my son will always remember his High School years with!"

"I recommend just purchasing your cap and gown if needed, I purchased a 2X hoodie to sum up my problem: It's essentially a glorified crop hoodie raising one of my arms or both, the hoodie only comes to midway. My usual size is an extra large, and I decided to size up, just in case, and clearly, that wasn't enough. I also purchased 2 shirts. Both shirts, luckily, did not have the same problem as the hoodie, but I'm still disappointed because I got a graduation package, and that was over $150 to purchase. I also wouldn't recommend purchasing a grad pack unless you know you're gonna be wearing your senior merge. Included in the grad pack that I purchased were two shirts, a hoodie, 2 tassels, my cap and gown, and a draw string bag along with a key chain. The shirts are both different colors, btw."

"Scammers! They made us pay $50 cash (would not accept any other form of payment) for a graduation gown and wouldn't give a receipt. Looks like we just bought some of the rude and unfriendly employees lunch. Nom nom nom"

"No matter how others think. I'm grateful for Jostens. I'm replacing my Class ring that was stolen. They are doing their best to duplicate the actual ring after 38 years of my first ring. As for not receiving your items. It's not just Jostens. Almost every company is having issues with the pandemic. Plus a lot are still working from home. I also believe supply is low due to the same reason."

"I ordered 2 t-shirts in May and received a notice with a tracking #. That package was supposed to arrive June 9. It never has. I called this morning to see about tracking it and I was told that Josten's doesn't do that any more. It is up to the customer to work it out with the post office and UPS. Never, never again."