PANDORA

"Horrible customer service I went in and inquired about getting my bracelet cleaned. The young lady said they do them while you wait but she was busy cleaning another bracelet so I had to wait for a sales rep to become available. I waited and another sales rep came and asked if we needed help. The same young lady that said I had to wait for a sales rep, then tells the sales rep to help another customer and she would do my bracelet. She was still cleaning the bracelet she had originally when I first inquired about the cleaning, not sure what changed because from what I saw, nothing changed."

"First thing walking in jazmin looked my family up and down giving us a nasty look and rolling her eyes , no greeting or anything just a bad look. We decided to ignore her and walked towards another girl working she was much nicer and helpful. Jazmin really needs to work on her customer service."

"Ordered a pandora engravable necklace online and even called this particular location to see if they offered the engraving service, I was told I could come any time within store hours. Fast forward to today—I waited approximately 2 hours in the line to find out that the engraving machine was out of order. I completely understand that it was incredibly busy hence the wait, but it is extremely infuriating that there was no sign or indication displayed on the storefront. After expressing my grievance to a staff member, she stated that there was a sign on the machine (sign read “out of order” written on standard printer paper) but this sign was displayed all the way in the back of the store, the line extended nearly halfway across another shop, and I was under the impression the machine was functioning due to my previous phone call. Nevertheless I appreciated the store manager for still attempting to use the machine and still helping us to the best of her abilities—I sincerely just think a sign should be displayed so others could avoid this situation."

"The manager was ok, and the service was ok. I felt like I had to pick out charms with little suggestion. I bought about six charms on a Sunday. On Tuesday, they have the free bracelet promotion if you spend 135 dollars. I spent over 300... I had to go back to pandora in Indiana where I live to ask for the bracelet which they did give to me. I feel like the manager in Schaumburg could have mentioned this to me"