Vega Pools & Outdoor Living 2414 Fort Worth Drive, Denton, TX 76205

"*** BUYER BEWARE *** I used Shawn Dunavin to build my pool. Worst decision I've ever made. Shawn is not a man of his word. He will not return phone calls or fix problems with my pool. He claims to have 30+ years in the business but made critical mistakes during the building process. Once he collected all funds he would not take anymore calls regarding issues my pool. I WOULD NOT RECOMMEND SHAWN DUNAVIN TO ANY FRIEND OR CLIENT LOOKING TO BUILD A POOL OR OUTDOOR LIVING AREA. If you choose to use Vega pools, talk with the owner, Roy Vega. I believe his daughter can also design and quote you a price. Roy will go above and beyond to make things right. His knowledge and experience can't be matched. Shawn, I hope you read this and take a hard look in the mirror. Enjoy the 30 pieces of silver..."

"Went in to get some flagstone possibly some stone for a little bit of edging in my front yard and when we walked in everyone was finishing lunch, i don't mind that at all but there was about 6 or so people in there and no on said a word to us. I had to ask if anyone worked there. After being shown the flag stone, I went back and asked if they could cut the wire off the pallet and if they had a measuring tape. The man said no you have to get pieces from the pallets that don't have wire. I explained the color I wanted had wore on it, so he said lts go look. When we walked out he started helping people that had come in after me. I was hoping to get some nice pieces and make my front yard look pretty but Sadly the Services are Horrible. Would not recommend!"

"BUYER BEWARE! Do NOT hire Vega Pools or Shawn Dunavin! We used Shawn Dunavin and Vega Pools (Spring 2020) and the level of incompetency is stunning. You will be disappointed! The following are just some of the many problems we had both during installation and then uncovered after the pool was “complete” per Shawn: (1) we had selected and confirmed via email the Midnight Blue Mini for our stonescape color, and Vega Pools installed a light gray color (Shawn admits it was his error, promised to correct but now will not install our chosen color); (2) they did not install the overflow; (3) the Hot Tub heater does not work and jet force is very weak; (4) they caused extensive bark damage during construction to our three large red oaks that have ALL died as a result; (5) poor very uneven install of the tile; and (6) the pool’s Auto Fill never installed. While admitting all of these issues in previous meetings, now Shawn’s only answer is a text saying he had completed our pool. Simply unacceptable! AND FROM THE BEGINNING WE HAVE HAD A POOL LEAK and we are adding water almost daily for 45-60 minutes. Shawn and Vega Pools will NOT honor his own warranty despite many many calls and emails for the past 6 months and counting. We are using another pool company to correct all of their problems and will have to explore serious next steps. Vega Pools and Shawn Dunavin are the pool contractors YOU NEED TO STAY FAR AWAY FROM if you want a job well done."

"Vega Pools is top of the line and built my dream pool. After meeting with 4 other pool companies I was lucky to meet Shawn of Vega Pools. The previous four companies offered cookie cutter pools at huge prices. Shawn let me design my pool then made practical changes. The final pool was so exquisite I was thrilled. Every detail was dealt with using high end stone, beautiful iridescent tiles and lots of stairs and shelves to sit on in the water. The perfect family pool. My neighbors have admired my pool and commented on its beauty. One even said they wished they had known to get decking like mine. I have never seen a pool I liked better than mine. I am so proud of it and it was affordable! Call them for the best price on the prettiest pool you have imagined owning."

"TLDR: After the fact number fudgery. Also, not up to code! Update 10/19/15 After city construction cut the gas line, ATMOS and the Fire Marshall have declared that the outdoor kitchen Vega installed is NOT up to code despite their reassurances to me that everything was correct. Shawn was prompt at responding to my quote and questions. He is very personable. He answered all of my detailed questions regarding the spa unit, and accommodated several special requests, as well as suggesting some of his own to make the finish nicer. The first quote that I received was for a 5 foot long, double sided kitchen/bar with a large Primo grill and refrigerator, and a large spa with steps and a metal handrail. The price I was quoted was $11,500 (a discount of $750 for doing both jobs at the same time). What I signed a contract for was a 7' single sided kitchen against a wall, large Primo grill, no refrigerator, a large spa with stone veneer, and a "custom handrail". The price was $14,390 - a difference of $2890. So, $3000 for adding stone facing and making the kitchen single sided, with no fridge, but 2' longer. Keep this in mind. The job itself took over a month. Some of this was due to the wacky weather, which is completely understandable. I was never told when they were coming via text or call, they just showed up. Much of the crew who did the actual work spoke very little English, making communication difficult as I had to play "telephone" with Shawn and the crew. The "custom handrail" that I had been mistakenly lead to believe would be wrought iron in verbal conversation turned out to be a two rough 4x4 post/2 rail wooden handrail. At first it looked very very bad and I had to call/text/email to get it sorted. First the rails were at two extremely noticeable and different angles; the wood hadn't been sanded at all and was full of splinters; and it had a two tone stain job that didn't match the spa, the steps, or my home exterior. Weird color. The grill was a major problem. First it was placed where when you opened the lid, it was hitting the house. Once that was addressed, it turns out that these grills don't even open 90". They did replace the springs with something stronger to support the lid weight better, but I am afraid of this falling and hurting someone. Once the spa was delivered, we discovered that we actually liked the wood siding it has and opted not to do the stone veneer. There was also no backsplash on the kitchen. When it came time to settle up today, I was told that the stone veneer was only a $900 difference, not the $2000 I had assumed based on all the numbers I had at hand (I thought a difference of $1k should cover the kitchen extension) When I asked for an itemization, I was handed something that does NOT match the original partial itemization. Original: spa, electric, concrete - $9098. Today's itemization - $9905. When I called Shawn on this number fudgery, he told me that well, the electric ended up costing more. That was NEVER, in over a month's time with frequent communication, told to me. Not one word. Nor is that my problem - what I signed was a contract, not an estimate. I got tired of arguing and we settled on a deduction of $1300. I am left very unhappy with this job from the wooden handrail to the grill I can't use and now no stone and an increased cost. I do not recommend Vega unless you watch them like a hawk and get an exact itemization at every planning stage and one written onto the contract itself. While their end work looks good, it took me a lot of complaints and requests to get things fixed that shouldn't have happened to begin with. Shop elsewhere."