Pet Supplies Plus South Naperville

"To be very clear: the employees are GREAT here. I've been a return customer for almost 4 years. The prices and selection are okay. The animals sold always seem healthy. Recently the dog wash has been overhauled and is now terrible. The water pressure is exceptionally low, and the blower isn't much better. The wash is under powered to the point where it's not usable for my golden retriever. Hopefully the machines can improve, otherwise I'm looking forward to investing in a backyard dog wash setup at home."

"I've come to this location to bathe my dog multiple times and have purchased the "bathe bundle" at least once. I have a VERY large dog, at least 135lbs, who has A LOT of thick hair, and the staff have always been understanding that it would take a decent amount of time to bathe my dog. However today left such a sour taste in my mouth that I will not be coming back. Was third in line to bathe my dog, so I was already waiting at least 30-40 minutes when I was told a 15 minute wait; which is not what I am upset about, I understand, sometimes people need time to wash and dry their dog, I would know. It got to my turn to wash my dog, I got 30 minutes in and probably had 20 minutes left. I don't know if it was a policy change or an angry suburban mom complained it's taking too long to bathe her doodle, but an employee came over and rudly told me it was a 20 minutes wash only. Now I'm not so self absorbed that the information upset me; however the tone that was used made me feel uncomfortable, flustered, and shamed that it was taking a little bit more time bathing my dog that takes 20 minutes to get wet. Like stated before, I have bathed my dog her multiple times, some even taking about an hour and a half, and have never had an issue. So, again, don't know if it was a policy change or no, but it certainly doesn't say anything about a time limit on their website. And in the case it was some angry customer complaining that they chose a busy weekend day to bathe their dog and unfortunately got stuck behind me, it is absolutely not fair, nor professional for a disgruntled employee to take their anger out on me. So if you have a big dog, I would recomend finding either a different location or an actual grooming salon before they too seem to discriminate against your dog."

"Amazing staff and reliable. After calling around to over 20 stores, I was able to purchase quality dog boots for my dog. Thank you!"

"Staff here is always so kind! The selection is huge considering the square footage and I've never left empty-handed. Plus, I've had better experiences with owners here handling their dogs better than say PetSmart"

"They had everything I needed in stock, I was directed to the items I needed and the cashier was friendly yet professional as he efficiently checked me out. He was also very sweet in helping a young girl but crickets for her pet."