Barking Boutique Pet Grooming 411 West East 3rd Street, Waterloo, IL 62298

"Everything was great until I needed to reschedule my doodles apt. I texted 4 times in a month and never heard from Felicia. If she didn't want to do a doodle any longer she should have just said donating instead of ghosting me. Now I'm struggling to find a groomer"

"I called and left a voice mail requesting information a month ago (and on the message the woman identified availability 3-4 weeks out, which was fine), but I never heard back. I also completed the contact form on their website, probably 2 weeks ago, for which I also never received a response. If you're busy and not taking new clients I understand, but provide return contact (call or email) or include that on your voice mail recording. This was for the second location on 3rd Street."

"Kelly is the BEST groomer around. She does a great job and i highly recommend taking your fur baby to her."

"Felicia shaved my Bichon when we talked about just cutting a small amount off of him. She also says she calls or text me and I never receive calls or text. She is always late for when I have my dog there at 8:30 for his appointment. I am sorry but I must look for a new groomer."

"All I have to say to my dogs is "You get to go see Kelly today". They both get so excited and start running for the door with their tails wagging non-stop. Kelly is the very best groomer and a true animal lover. I recommend her highly."