Elite Rehabilitation Institute of Oak Park

"To be honest that was actually very nervous walking in here for a massage based on all the reviews. But I think today I had a really good lady her name was lupita! I had two Groupons as well. There was a little hiccup in the scheduling. There was supposed to be two people today scheduled but they only had us for one so always call to make sure there's more than one opening if you're going with somebody. Otherwise lupita has the magic touch. I actually felt pretty good and I told her not to touch certain parts of my body and she was actually pretty good at listening. I speak Spanish so it was easier for me to communicate as well. Honestly I'd go to her again. She isn't to rough but also tough enough to get some of that pain taken care of. 10/10 . Just always communicate with your masseuse."

"I got a Groupon for this place 3 of them only to tell me they are booked for the whole month call back 2 weeks later , I call back they tell me they can book me for the next month Jocelyn would not let me speak to a manager or anyone else but her for that matter . It should be explained that u have to wait 2 months to get a massage and they only do massages up til 12 noon"

"This place is really difficult to get ahold of. They almost never answer the phone. I had to call 4 separate times on different days/times until I finally got ahold of someone. I was able to easily schedule my appointment for a massage, however my sister and I were scheduled on the same day and they canceled her massage with no explanation the day before. When I went there in person, the place itself was very difficult to find as it is in an indoor mall. This was not clearly indicated on the reminder message I received for the appointment, and it was pretty stressful just getting to the actual place. The facility did not look well kept and the whole rehab facility was just one singular open room... the actual massage was ok, the person did a decent job but the whole thing felt very cheap and rushed. Also ended the massage about 10 minutes early. Overall, I would never go back."

"I really don't enjoy writing negative reviews but I recently got a 60-minute massage from Maritza and it was... well.. not great.. at all. She was a bit difficult to understand however that isn't why I didn't have a great experience but definitely made me a bit anxious because I couldn't follow some of the things she was saying. The massage started with the basics: I told her where I wanted her to focus, she dimmed the lighting, applied heat to loosen up, she poked and prodded around my neck and low back area for a brief minute and then without warning, decided to spend the majority of the session using a percussion gun on me rather than her hands. She asked if I was okay with it AFTER she started, me being polite and assuming it was just going to be for a brief moment of the massage said it was fine.. but the entire massage was pretty much just getting drilled by a percussion gun.. Halfway into the jack-hammering she told me she needed to talk to Dr. Rosario so she left the room for a minute and came back with another percussion gun and proceeded to continue to drill away what was supposed to be a relaxing experience. She claimed I was too tight for a manual massage despite her 13 years of experience. Overall, I think she spent about 5 minutes actually massaging with her hands and about 30 minutes with the percussion guns and the leftover time applying CBD lotion. Not an enjoyable experience worth $75 and certainly not what I had asked her to do. Lastly, she focused on my neck and low back only despite asking her to target other areas like my shoulders, upper and mid back. Additionally, my appointment was supposed to start at 3pm, I was brought into the room 5 minutes late, we talked and I got ready for 10 minutes so the massage did not begin until 3:15pm and she finished early at 3:55pm citing something about COVID being the reason we finished early and then referenced a sheet on the wall that recommends how to tip. I paid $75 upfront and still tipped an extra $20 despite the less than professional service and left feeling really unhappy with the whole experience. I added a star because I spoke with Dr. Rosario after the massage who addressed some of my concerns. He was courteous and scheduled a consultation with me to address some of the issues I tried addressing with Maritza however I am not so sure it is worth taking that chance. So if you're an athletically built man who is tight in the back area deciding if you should give this a go, instead, save your money and buy a percussion gun and just do it yourself. UPDATE: I decided to follow up with this poor experience and although they normally don't offer refunds for massages, they decided to make an exception as the entire staff agreed I received an abnormal experience. I was also informed that Maritza was given feedback so this experience does not happen again to others. Jocelyn and Dr. Rosario, thank you for making this worrisome experience right."

"Although I was 15 minutes late to my appointment, Maritza did more in 45 min than most massage therapists ever did in 1.5 hours! She was very understanding, professional, and concerned about my lost time (even though it was my fault!), and prompt to make sure we were able to get the most out of the time we had. She was very insightful, attentive, and observant. She noticed problems I have had with my shoulders since childhood and gave me great advice. My session with Maritza was one of the best experiences I have had getting a massage! Even though this massage was a gift and this facility is somewhat far from me, I immediately booked 2 more sessions and will be making the almost hour-long commute to see Maritza again and again! So worth it!"