Pearl Street Music LLC 3421 Pearl Street, McHenry, IL 60050

"Good instructors. Small business, so selection and prices can't be top-notch, but service makes up for it."

"good prices on used drum gear. would like to talk to the owner who's a drummer. the young man that works only on Friday isn't knowledgeable about all the inventory. don't pop in if you're in a hurry. nice place."

"Highly recommend Pearl Street Music. I've taken lessons here and bought a guitar. Very helpful and knowledgeable staff. I take my acoustic here for new strings and adjustment, and they always do a great job. Feels like a new guitar!"

"Small, intimate music store run by some really awesome people. Fair prices, decent selection, friendly service... there's not much more you could want! Three of my kids take music lessons here as well (guitar, piano, drums) and I couldn't be happier!"

"I had a music lesson scheduled for 1/8/20 at 6:30pm I had a morning Dr.s appointment in Milwaukee The original scheduling would have allowed me plenty of time to got to the store. unfortunately The Doc found something worrisome and need me to stay for tests that is when I called to try and reschedule and this saga began. This store literally stole 3 lessons worth of my money with out remorse...because I had a medical emergency! It is very unfortunate that this store is not run like a local business servicing their neighbors. I have been going to Pearl Street for years. I have bought several instruments and accessories, including a previous owners personal guitar. I nave taught myself a bit and can play a bit but I decided to get some polish with lessons. I bought 5 lessons and took one that night is was great. The teacher was awesome. The following week I had an appointment in Milwaukee but was scheduled to be home for my lesson. Well the Doc found some stuff that need further attention. I called The store to reschedule my appointment but the told me I would be charged full price. I explained to deaf ears about the issue, nope, you lose the lesson, You can start back up with your remaining lessons next week. I don't care about the money but when a small, local business is this inflexible with it's neighbors then would rather go big box and get the pricing. So I got a call from the store and The owner tells me there is no refund or reschedule. I had asked him to refund the remaining balance on my account he said that I have to give 2 weeks notice. so he now has taken 3 lessons fees for absolutely no services rendered. In the Us code it is defined as theft. Please see attached voicemail transcript to see how this store treats a medical emergency. Here is the voice mail transcript from ken the owner (I believe). "Hi this message is for Gary this is Ken Pearl Street music um on the oil over here and _⁠_ signed up for lessons with Nate and then um we paid for the month and then you didn't show up today I heard you want to refund because you were upset um about um our policy um but we have a contract that you signed so I mean you know about _⁠_⁠_ policy it says it on the contract right on the contract it says anytime student _⁠_⁠_⁠_⁠_⁠_⁠_ _ lesson then um you don't get a refund for that lesson iMessage within 24 hours and um yeah that's just how that works um it's in the contract we can email you the contract that you signed _⁠_⁠_⁠_ that says that that's fine if you want um and if you wanna refund um for the rest of the lessons for the month um it also says on your contract that you need to put in a two week notice when you wanna quit so you would always for two more lessons anyway so I would say why don't you just finish out the month and if you want to put in your two week notice um starting today that's fine um but yeah he signed a contract um that you're fine with canceling the same day and not getting credit for it and _⁠_⁠_ also signed a contract I said you have to give it two _⁠_⁠_⁠_ notice before you quit so um yeah those are store policies if you can give us a call back or you can email me Pearl Street music at att.net if you have any other questions or concerns um if I have your email um I'll look and see if I have your email I can just email you the contract that you signed OK and we'll talk then thank you bye-bye..." You lack the charm of a neighborhood business."