BlueSky Telepsych 1431 Opus Place, Downers Grove, IL 60515

"The provider I’m seeing is great and I really like her. However the service is absolutely horrible. There’s constant miscommunication between my provider and whoever is delivering messages to her. I have had to wait on my prescription for over a month around 3 times because my messages weren’t getting delivered. And when i call the lady that answers is always very rude and dismisses my concerns in a very rude way. It also sucks because i can’t directly communicate with my provider unless i schedule an appointment and pay for it. Even when i just have to change my pharmacy location."

"This company is a scam. I met with a great counselor, Megan, who let me know that my BCBS PPO insurance was fully covered. A random 888 number kept harassing me before and after my appointment to charge me for $100+ "deductible" when I have verified with my insurance to only pay a co-pay ($20). I logged in twice this week for my "next" appointment and they withheld the counselor logging in online because I "haven't paid my $100+ payment from last time" WHILE they haven't even filed my claim from 2 weeks ago with BCBSIL. Megan, if you leave this place let me know somehow because I'd love to work with you outside of this scam company."

"I am so, so sad to be writing this review. I have loved my the provider I was seeing - she made me feel so seen, heard, and understood. I would cry because I felt like someone was finally helping me. I am on medications and have been doing much better mentally. However, I had to reschedule some appointments and missed 2 mostly because 1. I had to put a dog down suddenly 2. I have young children and this sick has been awful 3. I have had meetings come up during the work day for immediate projects. I was never once talked to about the missed or rescheduled appointments being an issue (and I was charged for my missed appointments) but then they suddenly terminated my care citing that as the reason, after I rescheduled an appointment for the same day from 12pm to 1:30pm, just so I could make sure I was at a location I could take the call instead of driving my kids in the car...once again I had to pick up a sick kid from school. I am on medication that helps me function daily and to just send a quick chat alert saying they are terminating my care seems very cold. No phone call, no discussion, nothing. This sent me straight into a panic attack where I called and had the person on the phone LAUGH at me, because I said I was worried for my mental health if I cannot get my medications in time because of this. I was literally panicking, and she had the nerve to giggle. I was told to write a message via chat and they would provide it to my provider so that I could understand what was happening. This was followed with an email saying care is terminated due to rescheduling and/or missed appointments but my provider ADVISED THAT I CONTINUE TO SEEK PYSCHIATRIC CARE! What the heck is that? You are okay just cutting someone off cold-turkey but mention that I should still see someone. I don't know, the thing rubbed me wrong and sent me spiraling - which is you would think my mental health provider would be concerned about. I get the rescheduling and missing appointments to be an issue but I never went MIA without reaching out - and in my opinion there should have been conversations about repercussions to rescheduling."

"Don't use this service. Avoid this corporate health money machine. I had an online appointment for mental health reasons. I logged into my appointment 10 minutes early as their text message requested and had done my online account/profile creation the night before. 30 minutes after the start time, I get a message saying I skipped my appointment. I used their chat support but did not receive a response, so I called. The person on their phone support gave me a list of reasons why this was my fault including not paying my copay for an appointment that hadn't happened yet (I'll remind you I set up my profile with payment information the day before. Then she kept telling me she shouldn't hear me and told me the appointment being cancelled was my fault. I sent the chat support a screenshot that I was actively sitting in my appointment and the offered to waive my $150 cancellation fee as a one-time exception and asked if there was a better time for me to reschedule. The better time was when I scheduled and I showed up to my appointment. I'm sorry but I did everything I was supposed to and your service continually tried to make me out to be the bad guy. I can't wait for medicine to be socialized so your whole greedy industry goes under and we work with doctors who actually want to help people that aren't being kept behind your toll roads."

"Besides being clearly and obviously money oriented, they charge way too much money for services that were not even given. They charged my card an unauthorized charge for $200. The people who answer the phones are completely unhelpful and just give you the run around instead of helping with the problem. This company needs to be immediately shut down and a class action lawsuit should be started. Shame on you Bluesky. You are a horrible practice preying on vulnerable people."