Epic Pools

"From day one, my experience with Epic Pools has been top notch. The entire Epic team is extremely professional, knowledgeable, friendly, and always willing to help with any questions I had. Their workmanship was superb and I really appreciated their timeliness as it related to scheduling, build, and follow through. Bryan, Derek, Brittany, Ryan, and Tyler always treated me with respect and made sure I was satisfied and took time to explain every step along the way. They worked efficiently and cleanly and my pool is absolutely beautiful! I can’t wait for pool season to arrive so I can show it off to all my friends and family! Thank you Epic! I now have paradise in my own backyard!!"

"I can’t say enough about our experience with Epic Pools. The customer service is exceptional. Brittany is amazing and so easy and professional to communicate with. Ryan and Brian are both Knowledgeable, hard working and responsive. We have an older pool and they updated our equipment, retiled and put an automatic cover on. We are having them do more projects this spring. Can’t recommend them enough!!"

"We would like to thank Bryan and team at Epic Pools for having all hands on deck and being extremely helpful during the pool installation process. Thereafter, they’ve kept us up and running with weekly pool cleaning and maintenance. The lightening fast texts and calls back when we have those “new pool owner questions” is just one example of their excellent customer service. Thank you, Epic Pools, for a beautiful pool and excellent response times."

"EPIC Pools is epically awesome! They swooped in and saved our swim season when our previous pool company was not getting the job done. Our in-ground had been looking like a swamp. Bryan, the owner, attacked our problem situation quickly, working very hard to get our pool under control and looking great fast. EPIC delivered consistent, dependable, quality pool and hot tub maintenance for us all season long. With EPIC, there was stellar communication, dedication, and no excuses. Bryan took charge and did not stop! We had a few heater issues over the summer, and EPIC was quick in addressing them. Bryan is knowledgeable in diagnosing problems and skilled in doing the repairs. He had great follow through and took ownership over any problems that cropped up. from start to finish. He even sought out assistance on a challenging repair from the manufacturer's rep and learned what to do. He also coordinated and accomplished a warranty repair on out hot tub. We put our trust in EPIC and it paid off huge! AWESOME service EPIC!"

"I started using this company 2 and a half years ago. I set it up for them for weekly service of checking and adjusting chemicals, vacuuming, and cleaning filter/baskets. I also signed up for them to replaces my cover. I will start with the service. Although I set it up to get all of the above done, I would come home to find they were there and did not do everything I paid them for. Over half the time, it was never vacuumed. I was told a different guy comes out to do this, yet he rarely showed up without my constant calling. The baskets were cleaned maybe once a month, and I don’t think they ever backwashed my filter and most of the times, never added chemicals but left a note what I needed. Now to the cover. I paid $2,000.00 for a replacement for my auto cover. On the first night after they installed it, it would not open and close properly. I opened the motor cover and the ropes that are sewn into the cover were shredded. I called them the next day. After a few weeks, they came back, removed the cover, and sent it back to the factory to have new ropes sewn in (this left our pool unsafe). After 3 months, they returned with the new, repaired cover. They installed it and once again within a week, the cover would not open/close. By this time, it was fall so we got it to close, closed our pool and said we would look at it in the spring. Spring came and were able to open the cover, but it was very slow, and we had to open / close it a little at a time to get it opened. We noticed a small tare on one side where the hardware glides attach. At this point, I called another company 3 hours away to look at it. They came down and said it was the wrong cover for our original cover equipment and could not repair it. I called Epic again and they came out and said it needed new glide hardware. They ordered that and after 2 months, came out, said that the hardware did not fit our system. They tried blaming me for the tare which may have been from us trying to close it so any neighborhood kids wouldn’t wander in our yard and die or because they ordered the wrong cover. They also said that voided the warranty. Another season ended with them deciding the cover was made wrong and ordering a new one again. Had to leave out pool open all winter. After two years, they found the cover was shipped to a wrong warehouse and sat there for months, they final came and installed it. Then, they tried charging me for a whole new cover. I said I wasn’t paying for it, and they sent me an invoice for just the cover (not labor). I then called and said I wanted to talk to the owner. He called me and agreed I shouldn’t pay for any of it since they never got it right. In this same conversation, he said to call if the cover has anymore issues closing because after a year or so, the ropes may need to be adjusted. Two weeks ago, the cover would not close. I called them and set up a service call. They came out and said it was due to dirt in the tracks. Today, to no surprise, it won’t close without me closing it a little then opening it a little until it closes all the way. Even with CLEAN TRACKS. I did EXACTLY what the owner said to do, and they still can’t fix it. They have no clue what the hell they are doing. I will call a competent company as I would not trust Epic with a $5 kiddie pool at this point."