The UPS Store 728 Northwest Highway, Fox River Grove, IL 60021

"Got there to return an Amazon item, emailed the code for the return packaging, they said it takes some time to go through and that their owner doesn't have their own wifi so they can't get emails sometimes. there was a couple other people that emailed things they needed printed and had to leave because they couldn't get it. Waited for about a half hour before giving up and going to a different ups store. The owner needs to get his priorities straight. The staff was unhelpful, I will not be back."

"They took my father for a ride who has severe learning disability. Slapped a surcharge on a next day air of about 30% that it's cheaper to print the label online. The rationale "well he just walked in and I need to pay my electric bills and rent." Also said that two-day air wasn't available even though online it said it was. Dirty Business. Fortunately the merit of my arguments against his rationale was stronger and so a refund was issued. Bottom line is make sure you print every label online and only drop off at this place. Avoid ever being a walk-in. They will mislead you and take you for a ride to hit a 30% surcharge for just printing label out at any chance possible because, well.... in his own words he said "I have to pay my electric bills and rent." Dirty dirty dirty."

"I would not recommend this location for your shipping needs. Items arrived damaged and it was a nightmare to get the insurance paid. Took four months of me calling every week to get nowhere. Take my advice and go to another establishment. On a positive note Juan was helpful and I attribute him getting involved to obtaining my refund."

"Last year, I placed an order for 50 newspaper-style prints for my grandparents' 70th anniversary. The staff members were very friendly and helpful in showing me the different options. Bryan kept me updated when there was a problem with their printer and went above and beyond to ensure my order was ready on time and of the highest quality. I really appreciated their excellent customer service with an order that was very important to me."

"Lost my package, no explanation, store manager was unsympathetic and I had to chase him for weeks to get a claim filed and refund. Never called to follow up or provide status, employees are not trained to help. I eventually received a refund."