U.S. Bank Branch

"U.S. Banks fraud prevention process is pure trash! On several occasions the bank has blocked my debit card because of "suspicious" transactions that they flagged and they have all turned out to be legitimate purchases. One night of terror happened when I was using my debit card that was attached to my Google wallet. The bank froze my card preventing me from completing a very important/urgent purchase. It was also late at night and I needed to stop for gas after making the purchase. When I called the 1-800 bank # my call was automatically sent to the fraud department which took 45 minutes for an agent to join the call and help me. I was traumatized! I was stranded at night with a frozen debit card and a car with very little gas. The bank rep was rude and even though they said the freeze was removed it in fact was not. The entire experience was humiliating. US Bank should text, call or email customers and warn them before freezing their debit cards. The current fraud prevention system is extremely dangerous for customers and counterproductive."

"Fantastic experience with James Crew, who is (by far) the best banker I have ever encountered before. He thoroughly helped me with a problem with my credit card, took the time to call two different departments on my behalf, helped to waive the fees that were on my account, and took the time to explain and ease each concern that I had, all while being extremely friendly, knowledgeable, and personable. The bank teller was also incredibly kind and kept me updated while I was waiting. I cannot say enough good things about my experience at this US bank branch and will certainly be back. Whatever they’re getting paid, they deserve a raise."

"Garbage service. Workers sit around and won't address you. Only the security guard will address you. I wasted a 15 minute break here and talked to no one. I went in to open and second account, now I'm going to close my first one. Worst service ever. I tried to call business bankers and can't get a call back. I've also needed to them to explain and "analysis charge" but no one can tell me what caused it and business bankers are too busy for my business."

"Despite the vacant lobby, they were “short staffed because it’s too busy.” They scheduled me an appointment to come down and didn’t think to have someone there to meet with me. I don’t why they had me come down other than to waste my time. Incompetence. I came for the free bank account. I guess you get what you pay for. The TV was on so loud in there you couldn’t hear anyone speak. I guess they had to keep themselves entertained since it was so “busy.”"

"All the staff members at this branch are exceptional workers. This is a great place to take care of your financial needs. I''ve never left feeling like my needs weren't meet. The bank tellers Anthony Daniel & Shaina Williams have the most welcoming atmosphere when I walk through the bank. I love their superior customer service skills. I also think its great how the branch manager Robin Houston makes sure the customers needs are meet no matter if the branch is busy or slow. I Would highly recommend US Bank to anyone!"