Bank of America (with Drive-thru ATM)

"I helped someone clear up a closed account. We didn't find out about the debt until 4PM that day. We arrived 15 minutes before close. JoAnn the manager and the brunette at the third station helped us greatly. Thank you for making the experience positive."

"My daughter called 3 different banks and NO ONE answered the phones. She tried to call 5 . I just called 6 difference banks and NO ONE answered the phone. That is pretty sad for business"

"I just visited this branch today and had a terrible experience. My partner and I were there to deposit a Bank of America cashier's check we received from someone else. The branch manager, Lisa, told us we couldn't deposit the check since we both don't have an account there - my partner does, but I don't. Then, we inquired about cashing the check since we were both present. Lisa refused to cash a Bank of America cashier's check, inquired about our marital status, and attempted to tell us our only option was to establish a joint account if we wanted to deposit OR cash the check. This didn't sound right to me and my partner and I pressed Lisa further. To my surprise Lisa continued to refuse to cash Bank of America's own cashier's check, even if we both presented government ID. We immediately left the branch and called customer service. Bank of America customer service told us that Lisa was wrong and immediately initiated a compliant based on the facts discussed above. Customer service recommended that we visit another branch and assured us that Bank of America was required to cash or deposit the check as long as we were both present and provided government ID. We went to the Lindell location. Thankfully, the teller at that location simply deposited the check as requested after checking our IDs, and told us they would cash the check too, if desired. Unfortunately, based on this experience and the time wasted, I'll never open an account with Bank of America and have recommended that my partner close her account too. Lisa's branch is the closest location to our home, but I never want to do business with a branch manager that doesn't know the basics of how checks work, and attempts to use customers' personal information against them to sell them new accounts. If I could give less than one star, I would. Based on previous reviews, Lisa is a real problem for Bank of America."

"The bank's system cleared a check for the wrong amount, so we drove to the local branch on Hampton to get it fixed. The teller said she couldn't fix it there, and we would have to call customer service. She gave us a phone number and told us the codes to bypass the automated phone system and get to a real person right away. However, when we got home, the phone number and codes did NOT get us to a real person, and we struggled with the useless automated phone system repeatedly before we finally managed to get connected to a real person. I'm very disgusted with this. Ten years ago, we would have been able to get this resolved by talking to a personal banker at our local branch. They could have at least given us the correct phone number to reach a customer service representative. It's outrageous that they put the burden on us, to fix a mistake that they made, and just pass the buck."

"There is only ever one teller at this location at any point, with a minimum 30 minute wait in line every single time. Extremely frustrating, and certainly a factor in my decision to switch banks."