Trinity Services, Inc.

"I haven’t been to this center but I have visited the other location in New Lenox and had no problems there. However, during some confusion about my appointment, I tried to call the other center twice but their phone number directed here. The first time the woman that answered was a bit rude and overall unhelpful. The second time, it was the same woman. This time I found her behavior even more offputting and rude. I was trying to ask if I had the right building and if my counselor was there; she was quickly shutting me down with “I have no idea who that is” and asking if I was looking for a doctor’s office then saying they weren’t one without waiting for my reply. Again she asked who I was looking for and I repeated the name of my counselor. She said “I don’t know who that is. I could help you if you knew what you were looking for.” What????? I did know what I was looking for!!! Do they even know what they’re talking about here??"

"This place is a joke to work for ive never in all my years working here and its been 20 of them, do you see some of the stuff these new leads do. Stop making things up and getting people to go along with you. These women are horrible. Hire people who love they job, not somebody who gone cuss at their employees!"

"You will be subjecting yourself, your child, friend, family member to a student. They do not have experience, as you/ your loved ones will be them gaining experience through trial and error. Their error could be a detriment to you/ your loved ones. Find a True Safe spot."

"This was for clerical position. Pay rate is lower than the minimum wage today. The employee services were not honest about the job description, which was way to much to handle. I withdrew the position after 2 weeks. No communication nor the resources. Poor management. Don't trust the Employee Services Team at all."

"This is specifically about Family Counseling Agency... one of their services. I went for the first time today, tepid about the counselor I was told I'd be talking to. I had a really bad experience with an unaffiliated counselor at a separate business and was kind of turned-off on the idea. I was desperate though, just for someone I could really talk to so took one more leap. I met Jessica and she was absolutely splendid. From the moment she opened her mouth to speak to me. I could tell this was a nice person. I really got the impression she cared. I want everybody to know that there is definitely someone in their area that cares. I never got the impression she was treating it as just a job. It was my first appointment and she let me just kinda wander around my own thoughts til the very end. She wasn't silent, she was constructive and asking for details but when I wandered to something new or something old, she LISTENED. I ended up talking to another counselor (I think) in the lobby. A hispanic man, just saying hello. I can only say that he was really nice in those few moments. I was wishing he was my counselor until I met Jessica. I got home and I....I'm just relieved. I feel better than I've felt in a long long time. I don't kid myself, I have a lot more to do, but I could not imagine a better start."