Northwest Hills Surgical Hospital

"The staff and procedures were great until my surgery was unexpectedly delayed for hours; after that I received sub-optimal care in pre-op and post-op area, rushed home from recovery in severe pain. The surgery itself went very well, I'm told, but the nerve block did not work, so have had a lot of severe postoperative bone pain."

"I just had a surgery here, and I can’t brag on this place enough. First, I’m very nervous around needles. The entire operation scared me, but the staff made me feel so much at ease. They have so much experience and are not random brand new nurses. The process was effortless. When I explained my fear of needles to the staff, the nurse Renee was prepared. She was wonderful. I didn’t even feel the IV go in- she was gentle, distracted me, and compassionate. I stayed overnight and the staff was so attentive and accommodating. I’m vegan so they had special meals for me, checked on me often, helped me with the restroom, etc. I felt safe and in the best hands possible. The facility was clean and quiet. Teodora, Olga, Gary, and Ashley took great care of me. The rooms are nice and comfortable. This experience was a positive experience from the beginning. I’m pretty picky about the level of care I receive coming from a family in the medical field, and they exceeded my expectations."

"Great experience from registration to out the door. My nurses LaVon and (Oh I'm sorry,I forgot her name) were so wonderful. I was very anxious and they calmed my nerves, made me laugh and I could tell they love what they do! Thank you to Dr. Hurst, because he is wonderful and his entire crew at Northwest Hills SC."

"Its a feeling, a bad feeling. Wife is back in surgery at this hospital resolving complications from previous surgery. Checking with front desk they could not get me an update on my wifes condition in recovery. Other hospitals at least have status boards as well as get you updates while you stand there. Doctor did not call with update on status of surgery. I suggest you run as fast as you can away from this facility. I give them a flat zero but the tool does not allow zero stars."

"I'm not sure why this facility only has 4.1 stars. I had surgery on my right knee yesterday and everything and everyone was nothing short of amazingly helpful. I know a little too much about surgical centers and hospitals as this was my 12 major surgery. From the start the lady that checked me in was kind, informative, and and put my mind at ease from the jump. The preoperative nurses were the same way, they were patient, kind, informative, and really gentle with everything they were tasked with. All in all it was a great experience. From start to finish. Would recommend to any loved ones."