Thriveworks Counseling St. Louis

"Not military friendly, when I called there was only one provider who was covered by tri-care It is ridiculous that you’re basically paying not only a membership but the counseling service as well. I wanted an in person session with a therapist and with having only one provider accepting Tri-Care my only option was online on SATURDAYS. The therapist always expressed to me that she had a very busy schedule and that Saturdays were her only available slot for me every other weekend but after our “visits” I was automatically scheduled every weekend AFTER she told me that there wasn’t availability and I felt she didn’t have time for me. I canceled after 2 visits and received my first bill 6 months later and they didn’t go through my insurance first…."

"I made my first appointment with Thriveworks over the phone and requested the free trial, gave my insurance information to the receptionist (who was very nice and helpful), and then went to my appointment a bit later. After a few appointments, I was notified by my credit card that there was a charge of several hundred dollars from Thriveworks. They had billed me directly (without warning) without going through my insurance. I called them, gave my insurance information over the phone, and was told I'd get a refund once they processed it. Another appointment later, there was another $100+ charge to my credit card, again with no warning. I called again, and gave my insurance information again. This time I received an email a week later (after calling again to follow up) which I sent my insurance information, after which they finally refunded me of all the charges (aside from the copays) and set up my insurance. I called after my last appointment to cancel my membership; a month later, I got a notification from my credit card that I'd been charged for the membership that I'd cancelled. I called again (today) and was promised a refund, and I'm sure I'll get it eventually. In the end everything worked out, but working with Thriveworks was a real headache. I don't normally leave bad reviews (or any reviews) for this sort of thing, but my experience was so frustrating that I felt obligated to share it."

"I've seen Thomas Michler only 2 times now, but so far he is much more understanding and easier to talk to than the psychiatrist I was seeing for months. We've already discussed things for me to get in the habit of doing like writing down when I'm doing something we've specifically spoken about, tracking when I do something to see if there's a pattern, etc.. I'm actually about to schedule another appointment with him!"

"Tom Michler is hands down the best therapist you will find here! His years of experience and expertise will help guide you in meeting whatever goal you are trying to achieve. He’s thoughtful and compassionate, but most importantly, he’s Real. So if you’re looking for a therapist who will safely push you out of your comfort zone and give you the tools to help you through whatever life has thrown at you, Tom Michler is absolutely the therapist for you."

"I highly recommend Tom Michler. With the support of Tom over the years, I was able to shed myself of expectations others held for me and move towards a space of acceptance and love for myself. Tom does an amazing job actively listening to me. I get the sense that he deeply understands me by bringing genuineness and authenticity to each meeting. In other words, he accepts me for who I am. The world needs more Tom Michler’s."