Kayla A. Krug Irelan, D.O. 2 Sunset Boulevard, Houston, TX 77005

"I have been seeing Dr. Irelan for 5 years now, and am so grateful to have found such a wonderful GP. Her bedside manner and care for her patients is wonderful. Communication with her staff was difficult for the first few years, but over the past year I have found communication/response times to be amazing! A welcomed improvement. Overall, I could not recommend her more."

"I'm sorry but I can't confirm nor deny how this doctor is sooo not right for me. I am currently still looking for a compatible but competent Primary Care physician that actually cares about all their patients not just the ones she actually likes. I will not talk bad of her but changing doctors is a good move for me."

"So glad that my previous internist referred me to Dr Krug! She is patient and kind. She listens and takes her time with me as a patient. The office staff is awesome as well!"

"Dr. Krug really listens and tries to work with you on everything. Her nursing staff are very nice, if not the most efficient. Still, she's the best PCP so far in my decade in Houston."

"My initial intake experience with Dr. Krug was fine, although felt rushed. However, my experience with the practice and her administrative staff around basic functions like prescribing has been nothing short of a nightmare. If the American medical system wasn't so broken I would have found a new PCP ages ago. The admin staff is "nice" but very difficult to deal and borderline ineffective. Every call to her office involves a significant wait time, misinformation (likely to get you off the phone), multiple follow-up calls, or a combination of the three. One time after calling persistently for weeks to get a Rx refilled, I was laughed off the phone by the "secretary", Ashley, after airing my frustrations about this and the fact that they do not even have am electronic system for filling Rx's. Very frustrating to know that their operational inefficiencies now affecting my physical wellbeing is hilarious. Another time, again, after days of "call you back" and "close of business" promises, I was told the delay this time (after doing this every month for about 8 months) was because I haven't scheduled a new appointment for a physical and after inquiring about that "policy", the secretary put me on hold and "corrected" the reason to the pharmacy being incorrect. It seems Dr. Krug's practice is great at SEO and getting people in the door (look at all those stars!). She may even be a good doctor, but I don't know that her practice actually cares about patients and their wellbeing. And I wouldn't know if Dr. Krug feels the same, she is impossible to contact directly, which is not a great feeling as a patient. I wish I could give less stars."