Covert Lincoln Service

"Worse dealership I have ever dealt with period. 1st they worked with us for over an hour on a vehicle only to find out that particular vehicle had already been sold to someone else. We purchased another vehicle which the sales person delivered to our residence with a chipped windshield which occurred during transit. After numerous emails to the salesperson and calls to the service dept, to include the service manager Jerry, we have been waiting over 8 months for a replacement. They don’t communicate unless I make contact and needless to say - this will be the last vehicle I ever purchase thru this dealership. 0 out of 5 stars from sales to service."

"I just buy a chevy 2500 2 weeks ago and im still waiting because they don't show up with my truck so bad service and the sellers don't answer baaaad places to buy a cars"

"Patrick in the service department got in my fathers face and was horrible and nasty. Over email seemed kind, however, he was very unprofessional in person and very shocking and alarming at a “luxury car dealer”. His manager was no better when we were unkindly taken to him to get an overcharge taken off of the bill and had a very condescending demeanor bringing up how a covert dealer is being sued for someone not on the ticket discussing vehicles details which caused problems for the owner of the vehicle. Why would I need to know that? How unprofessional. Very disturbing that Lincoln would allow such people to work at a dealership and car company known for luxury and comfort and calmness… none of the above from my experience. I will never own a Lincoln again… BIG mistake. Makes sense why this place has 1.9 stars…"

"The Covert Lincoln service department will never answer the phone and will never return phone calls or text. I had to take my Lincoln navigator to the service department to get scheduled because they will not answer or return calls or text. They have had my Navigator for over a week and I can not get a hold of anyone to let me know the status of my vehicle. Totally unacceptable."

"My Aviator has been in several times for the same recall. I think they reprogram it vs replacing the part. This last time the "fix" failed on my way home from service and now they are telling me it will be there weeks before they can get it back in the shop vs saying bring it right back. Love the car, but this is not the right way to handle this. In our business we immediately handle service work because future business depends on it."