Air Pro, Inc.

"I have used Air Pro Austin for several years. We use them now as well and for all of our rentals. They’re always on time and stay until the job is completed. I’ve never had a bad experience thus far and don’t expect to."

"My A/C lasted less than two years after they installed it, and when I tried to get repairs, they were awful. Raised the price three times on me until it wasn't worth dealing with them anymore. If you have to use them, make sure you get your price in writing the first time. Absolutely terrible experience."

"My AC went out in my rental home while outside temperatures exceeded 100 degrees, leaving the inside of the home at 95. I called Air Pro and they responded promptly. The technician, Roger, not only found the problem and fixed it, but did so with a very professional and friendly demeanor. Overall, they do quality work with very reasonable pricing."

"After about a week of dealing with another company, I contacted Air Pro. They had my AC replaced in 3 days. Jose was the 1st to come out and explain to me what exactly was wrong with my system. Amanda worked diligently to make sure everything was in order so that we could get the parts needed ASAP. She was so patient and kind and super understanding a true angel. Roger came out and installed the unit he was on time , professional and efficient. Now I know if I have any AC issues in the future I will most definitely be contacting Air Pro!"

"These people were hired by the builder of the home that I bought and I've had nothing but problems since it was installed. Originally it had freezing up issues, and like somebody else said in their review they cut a new are opening to allow more airflow in. That did stop the freezing for a while. Then it started back up again and they replaced the coil. Immediately after they replaced the coil it started flooding the bottom of my house and would cause the air duct to come off due to being full of water, we would be stuck without air conditioning at the hottest part of the summer due to this. This happened three different times and every time they would come out and reattach the air duct but never fix the real issue. Each of those times the filters were clean. Then it started to flood the inside of my house. I called them and because the filters were not as clean as they would like them to be( this time) they tried to blame it on my filters (despite the fact that it had been a reoccurring issue, and they had been out multiple other times when the filters were clean and it was never addressed.) Then to top it off they told me that they were going to make me pay for the service call because they believed that this time it was the filters! Even though it had been happening since the unit was installed and the filters were clean every other single time!! I can agree with what most people have said which is that the staff are nice but good community service doesn't stop at the person being nice, the people actually have to be competent enough to do their job. Do not take the risk of using this company, you will sorely regret it, in fact I wouldn't doubt it if the good reviews on here are actually the people that work there trying to help out their rating. I'm having to contact a different air conditioning company to come and see what's going on because these guys don't know what they're doing. Do not use this company, it's not worth taking the risk."