NISIUSA TV & Appliance Service

"Horrible customer service and unreliable. Scheduled two service call's and stood me up for both. The amount money lost from working while waiting did a technician, I could have purchased another washing machine that was supposed to be fixed under warranty. The tech text me and said there would be a charge although the repair was covered by warranty. This company is a joke."

"This is the worst service that I’ve ever got. I’m just shocked to know how Samsung have this company as their repair partner. The service guy who came to my house twice was not ready to listen and understand the problem. He just laughs, shouts and accuses me that I need to fix and it is not his problem. Not responsive to my texts. Very bad and traumatic service. I strongly suggest not to use this company for any service"

"Worst repair company of all time have had a tv broken for 3 months they’ve been to visit 7 times and each different technician lies. They cancel tickets repeatedly and blame Samsung. They say they’ll order new parts and they don’t and just cancel tickets. My advice is stay as far away as you can and make sure they assign you a different service center and if you’re coming here without warranty from manufacturer run in the other direction. Going to take this to bbb"

"I wanted to have faith after reading the reviews but I can see why the reviews are the way they are. I started hearing noise from a Samsung fridge I bought at Best Buy less than a year ago. I figured I would get someone out to check on it since it is under warranty. The sound is extremely loud and has definitely not been happening since I bought it. They sent someone out and he basically made it seem like I was crazy and the noise is completely normal. He did some stuff to make it seem like he fixed it and then told me to reach out if it was still making noise. Not even 15 minutes after he left it starts making noise again. I reach out again and he passes by another day. He takes videos of the noise and sends it to Samsung. It has been three weeks since then and there has been no follow up. I even went as far as to schedule another appointment online… the day passed and no one even reached out to me. The reason I will give two stars is because the technician actually made it seem like he would try to get it fixed. At this point I am being driven crazy by a sound from a brand new fridge and being told I am hearing things and that there is no issue. I get the feeling they are trying to extend me past my one year warranty so they can make extra money off of me or they just completely forgot about me Update: dropping it to one star. Completely ghosted me and have tried to make follow up appointments a few times with no answer. It’s clear to me they don’t benefit from fixing something that is under warranty."

"I initially saw bad reviews and was very worried.. but figured since this was warranty work and was free.. decided to take my chances.. overall it was actually pretty pleasant! Donald was the Samsung cares professional assigned to fix my HDMI ARC port issue on my 82inch QLED. He messaged before thru text some basic troubleshooting, then showed up on-time, was courteous, and wore shoe booties to keep floors cleaned. I explained to him the issue that ARC port was intermittently not sending audio back to receiver and that I tried swapping cables and different audio receivers. At this point he collected additional factory related data, then had to make an escalation phone call to describe symptoms further (he did make one incorrect assumption about how ARC worked, but I'm glad he decided to escalate, which I believe was the right call). Escalation team said to replace control board that had all the HDMI ports on it. He and I carefully laid TV on protective blanket and then he used tooling to carefully remove back panel and then he replaced the board. When putting back panel on he noticed some misalignment so he carefully removed panel again and re-secured. The TV is now more crisp and clear than it was and immediately recognized ARC and outputted to receiver. He then texted me that evening to ensure no issues and was very courteous. Overall the experience was very pleasant and thorough through out."