Geek Squad

"They helped us fix our insignia tv which stopped turning on after only 3 months of use. They diagnosed the issue one day and brought in the replacement part and installed it a week later. Awesome service! They were even able to move our appointment up 2 hours on a Saturday morning which made things a lot easier for us."

"Purchased an OLED TV from someone through Facebook around May 21' who originally purchased it from best buy in Nov 2020. Also purchased from him the Geek Squad plan after confirming with best buy that it was transferable. Geek squad sent an email 2 days later confirming me as the current owner of the plan. Few months down the road I noticed the black color was distorted and checked with Geek Squad to which they said they will repair it not replace. Not liking the idea of repair I decided to get a new one from another brand and asked them to cancel the protection plan to which they said they'll issue a refund of 173.06. Since the plan was transferred to me (being the current owner of the protection plan) they said they'll have to issue a check (instead to original payment/owner) and would take a bit longer to which I was totally fine. A month later not receiving anything yet I checked back with them and they said they sent to the original owner. We went back and forth & they confirmed that their notes says to be a refund check but the system accidentally issued to the original owner. After apologizing their mistake they transferred me to the supervisor to find a solution. Instead of finding a solution she clearly said they can't do anything as they issued to the wrong owner and just didn't care at all. I cannot say that enough. She had no empathy or understanding. She sounded like do whatever you want and gave me her employee id and name. I am happy to give those details if needed. And honestly its not just about 173 bucks but more about the cheap way best buy has treated a customer. Either they should've been clear in the first place that a check cannot be processed. And secondly, should not have allowed to transfer the ownership in this case. Very dissappointed with their behavior. Tried to speak with chat rep and they spoke the same tone. Tried calling them again and the guy "Luis" put me on a 45 min hold and disconnected. Not sure what to do at this point and writing this review here."

"No help"

"Great electronic repair"

"This location looks really nice because of the sky-lights built into the store"