Tri-County Heating and Air Conditioning

"Hate to do this, but one of their techs, I’ll hold back the name, tried to convince me that my coils were installed backwards and he’d need to switch them based on a sticker on the outside of the case. Never opened the case to see if they weren’t installed correctly. Likely would have been $1k+. Another HVAC company came and inspected the coils and casing and for $89, fixed an area that needed to be resealed to prevent evaporation. Nothing worse than someone trying to rip you off."

"Pete and Nancy are super nice people and really friendly to deal with. I had to replace all four of my HVAC units in my house in 2017. The final cost was just under $25,000. We immediately had problems with one of the units cooling properly and Pete came to the house repeatedly over the next year to try to make it work properly. Eventually, he determined he needed to reroute all of the ductwork on that unit and charged me exactly $1,500 to do so. This still didn’t fix the problem so, after one year, Pete offered to completely replace the unit at no additional cost. He did so and we got two summers of acceptable operation out of the new unit. Last year, my house was hit by lightning and a couple of thermostats were malfunctioning. I emailed/texted Tri-County to set up a service call but they were completely unresponsive so I hired Air-Rite Heating & Cooling to do the repair. Then, in April of this year the new/replacement unit stopped cooling properly so I called Air-Rite again to service it. They added coolant and it worked, briefly. A month later (this May), the unit stopped cooling again. I called Air-Rite and they said the coil had failed and needed to be replaced. I spent $1,495 to replace the coil - on a two year old unit. One month later (June of “21), the unit froze up and ceased functioning. Air-Rite said the coil failed again and needed to be replaced again. I assumed there should be some warranty so I reached out to Tri-County and explained that all I wanted from them was the warranty information. Nancy responded, “We actually paid an additional $500 to do the extended warranty on that system. Let me get with that dealer rep and see what’s up.” Over the next month, I called, texted and emailed repeatedly asking only for the warranty information - nothing else. Totally unresponsive! They didn’t even have the courtesy to make up an excuse like, “We don’t have it” or “We can’t find it.” I should also add that when Air-Rite saw the ductwork that Pete did (and charged me $1,500 for) they commented that who ever did that work must not have been licensed. They try hard and put in the hours, but that’s just not good enough if you really don’t know what you’re doing and aren’t interested in providing even the most basic level of customer service. Sadly, I recommended Tri-County to three other people, all of whom used them and subsequently fired them. On a positive note, if you want exceptional service, I can’t say enough good things about Air-Rite."

"We had a leak in the house and we thought it was a problem with our AC. We called Tri county and they were fast to come and on time. Pete took a look at the issue and told me it had nothing to do with our AC, but rather another problem with water coming out of somewhere else. He did not charge a thing and recommended another contractor to help us diagnose the problem and how to fix it. It´s been a while since I had had someone come in the house and be so honest and trustworthy. That´s the kind of person Pete and his company are. I highly recommend them!"

"Ok so I'm always a bit skeptical when you have to hire someone to do a job you have no knowledge of what so ever. Because these days ethics in business are not what they used to be and so often people will try to smooth talk you but never really living up to their word. Let me tell you about Pete. Pete and his wife own this business, 2 person operation, she is the super friendly lady you speak with on the phone and he's the hard working heating and air Einstein. We had a very specific and difficult issue that had to be addressed immediately because of course are heater broke the two days it was about to freeze in Texas. First time we he wasn't able to figure out the issue but together with our gas company they traced it down and second time he took a shot at it he fixed it and basically took the liberty to repair the what turned out to be very bad install by a different company. Like I said first time he wasn't able to narrow down the specific issue. Although he even drove to get parts that were still under warranty and installed these (total of 3hours of work) He didn't charge me a penny. Pete is an honest business man that really cares about his customers and delivers an excellent job. One "negative" thing, you'll probably won't be able to get a hang of him when you call the company. He is just working really hard and helping people out :-) but leave a friendly voicemail and maybe give them a second call later during the day and they will get back to you for sure! Overall, great experience and definitely recommend them!!"

"Pete and Nancy saved the day when they were dispatched to my home through my home warranty company. Prior to Pete's arrival, I had had several techs sent out from other companies without a resolution to my problems. This resulted in my A/C completely shutting down in the middle of August. If I hadn't requested a second opinion, I may never had resolve the situation to my satisfaction. Though it took several days to work through the approval for service with my warranty company, Nancy kept me up to date and assured me along the way. Pete came out promptly on Saturday morning and I was very thankful. He walked me through everything and made additional suggestions to maximize my existing A/C unit. I would highly recommend them to family and friends and plan on working with them for future maintenance and upgrades."