SERVPRO of Richmond, Rosenberg

"Call them to get a quote to repair damage part of my ceiling and they tell me they don't do this. I need to call someone else and then they would do the work. Not good business when they don't the process that is needed to be done and leave it to the homeowner to try to figure out what needs to be done. Business wants to make money but can't take care of all the steps."

"Several weeks ago we had a floor company at our house to remove and replace some ceramic tiles in our hallway. The person who removed the tiles with a small jackhammer did not do any containment of the excessive dust that was generated. The amount of concrete dust was so bad that it covered the floor, went under doors into bedrooms and was sucked into the air duct system. I even had trouble breathing in the house.. We had to spend that night in a motel. We called Servpro immediately at around 5PM. They arrived the next morning and soon returned with a team of eight people with heavy duty vacuums and large air scrubbers. They cleaned so well that day that we were able to stay overnight in our house. They came back the next morning to complete the work. The team did an outstanding job and we would certainly use them again if we ever needed them."

"I would recommend the ServPro to anyone in need of fast, courteous, punctual and professional services. The crews were prompt, worked with no supervision from my side. They did an awesome job of water remediation, attic cleanup, and removing any garbage and debris. They gave me a status report on a daily basis and dealt with the insurance company directly. All I had to do was to answer their calls and texts. Great job, team!"

"The service we received after the Texas Freeze causing water damage from broken pipes was professional and the employees were very friendly. Because of so many people needing this same service it took a while before we received the service but we felt like it was worth the wait. We felt comfortable with the assessment that was done and the water damage was more than we realized. Everything that was done was explained step by step. The damaged drywall was removed and then blowers were placed in the house to try to prevent mold. We highly recommend the service and wouldn't hesitate to use them again. During a very stressful event we felt like we were in good hands. Thank you Servpro!"

"We had an accidental water discharge from the washer which spilled into 9 rooms, including the kitchen, one bathroom, and the entire hardwood floor area in the house was covered with water. The SERVPRO responded to my call very promptly, send 2 crews who very efficiently evaluated the extend of the water spill and installed 19 fans/ dehumidifiers throughout the house to assure quick drying. The also did mold preventing treatment after completion of their process. They remove damaged baseboard and cleaned very thoroughly all the waste and removed it from the property. Unlike many Houstonians, we have never been flooded before, and professional service provided by the SERVPRO in our situation was a true blessing. I definitely recommend their services to those in need."