Honda Service - Gillman Honda Fort Bend

"The service was good. I am pleased with that, but the estimated 90 minutes turned into two hours. I then saw our vehicle sitting out on the lot for a long time. When I asked the guy if our vehicle was ready, he seemed surprised and asked another guy about it. They then got the vehicle for us."

"Service was fast and thorough as always. This dealership always takes really good care of me and my wife. My wife and I live in The Woodlands (which is about 1.5 hours drive) and we make the drive just to have our cars service here. If anyone is a Honda owner, they should definitely pay this place a visit because we did and it was worth every bit of our drive!"

"Ongoing Issue with Honda Accord EX 2023 - Seeking Resolution To the Service Department under Honda Warranty Promise of Good Faith Policy, I am writing to express my concerns and dissatisfaction as a loyal Honda customer regarding the recent service experience I had at your dealership. My 2023 Honda Accord EX, which is just three months old, has been exhibiting some issues, and I turned to your service center for assistance under the Honda Warranty customer satisfaction policy. The timeline of events is as follows: 1. I brought in my 3-month-old Honda Accord EX to the Service Center, where I was asked to accompany the shop foreman on a test drive to demonstrate the issues I was experiencing while driving the vehicle. 2. I left the car at your service center for a week to allow for necessary tests and inspections. 3. During this time, I was provided with a loaner car, but unfortunately, I received no updates regarding the status of my vehicle. 4. I later received a call from a service representative, informing me that they couldn't find any issues with the vehicle, despite conducting two tests – one to search for contaminants and another for a 3-point inspection. Interestingly, the mileage on my car remained unchanged, which raised concerns for me. As a loyal Honda customer with a 2021 Civic and a brand-new 2023 Honda Accord, I find it disheartening that my new vehicle is exhibiting a rattling noise and power loss issues, which, to me, seem evident. I expected a more thorough and conclusive diagnosis at a Honda Certified Service Center. In light of the inconclusive results, I have decided to seek a second opinion from another dealership. I hope to receive a more accurate assessment of the issues I'm facing with my Honda Accord EX. I will provide an update on this review after further evaluation. I kindly request that you take this matter seriously and consider the implications of a dissatisfied customer. My trust in Honda's commitment to customer satisfaction is paramount, and I hope for a swift resolution to this ongoing issue."

"On the trip to the dealership, the car wants to get 48 miles to the gallon. Going home after a tune-up and carbon cleaning only get 42 mpg. Not what I was expecting. 2017 Honda Accord hybrid. Update I have a 2023 Honda Accord hybrid touring now. Old car was 38 mpg combined. Changed towns and updated car. Getting 42 mpg combined."

"I had a great service at Gillman Honda in Rosenberg! Vy Nguyen was super friendly from the jump! So relatable so that's why I was able to be comfortable enough to get a car from here! Excited to stop by again for coffee and excellent service !!"