Hornet Appliance Services

"If there was anyway to put zero stars I would. Completely unhelpful and unprofessional. I got an appointment set with an outrageous 1-5pm window so I take off work to be there and no one shows up. Not a call, not a message and nor email telling me anyone wasn’t going to show up. Then today they change my appointment twice and leave me on hold for 40 minutes. Then claimed I didn’t give them any information that they needed even though the information they needed was clearly told to me when they asked me for the appointment. Would recommend finding a better company for appliance repair."

"The first time a technician came to my home he looked at the washer, plugged it in, and said "All done, you're ready to go! Just let it complete a full cycle and you can do your laundry! Despite me telling him that the thing would stop before completion. I called back and another Technician named Mike came out and said I needed a new motor, and he would get the part ordered and be back to fix the washer. Next, I got a message from AHS that the job was completed and asking for me to complete a survey on the service I received. After explaining to AHS that problem was never fixed, Mike called the next night and apologized for his colleagues ignorance and assured me that someone would call me the next morning because he didn't see an order for any parts. I never got that call, I had to call them. They LIED and said someone would be here on 2/29/24 between 1 and 5, but no one showed up. As of right now, I have been on hold for 18 minutes to speak with someone at Hornet Appliance, while also calling them on another phone and getting a voicemail. I have responded to their text message as advised but no one has responded. Listen people - If AHS tries to dispatch Hornet Appliance to fix ANYTHING in your home, I'd advise you to call AHS and demand another company. This work order began in January, it doesn't take 2 months to get a part and repair a fricking washing machine. You've been warned, all of these reviews are not lying. It seems like this ish should be considered a scam or illegal somewhere in America, cause it's totally unacceptable. At this point I'm about to drive to their office because 24 minutes and I'm still on hold!"

"My washer went out a month ago. The first time Hornet came out they "fixed"it and it worked for one day. I requested service again and said that I can be at home after 4pm because of my job. Since then they have set appointments from 1-5. And I reiterated I will be at home after 4 pm. The technician always shows up around 3pm creating a missed appointment. This has happened 3 times. Then other times I get messages that a tech. will be out and one never shows up. I've called AHS but they are no help and Hornet never answers their phones either."

"I hate to be a broken record with AHS associated companies but it's the same again. Hornet has been assigned to us many times and they have not ONCE completed their work. We would wait weeks for the appointment and then upon visitation they would say 'we don't work on this brand' I've asked AHS to remove them as a preferred vendor as it happens everytime. We pay AHS for a reason. At least that's what I thought. Another example was yesterday when I was home during the entire time frame for a clothes washer call. Ditch dock dink'd me. Said they rang the bell and then just left one of their cards on the floormat. I got a notice from AHS text and I called within 5 minutes saying "I'm here. I've been here the entire time.' Just call your techs. They can't be more than 5 minutes away. Nope. You're screwed at this point just like I was. I could go on and on about but them they don't really care. Keep getting fed AHS clients so we are always subject to them."

"Very very poor and unprofessional service. Through our insurance, hornet was sent as vendor to fix our dishwasher. It was making a noise while running. First technician came on Tuesday. Told us that something stuck n drain pipe and that his colleague would make an appointment to clean it. There were some tires broken on the lower tray of dishwasher. He said he would order those two. His colleague came, with only 2 tires (not even 4) and told us that he got the instructions that this was the only thing required! There was no other issue. I told him about the noise to which he said it’s not covered and I asked am I supposed to wait till dishwasher is completely broken! Both of them were in such a rush. I asked him why his colleague didn’t inform. He was rude and I called hornet on the same day. Initially they picked up and then they would not answer the phone. I kept calling for 2-3 days. So do not engage them directly. Don’t pay them till ur job is done. Only when the insurance company talked to them then the guy came to fix it. It took him not even 5 minutes to suck out whatever was stuck in drain pipe. Horrible, unprofessional and rude service. Do not hire directly unless there is an insurance company which controls the payment. They never wrote in their initial work order what they came to fix. Just wrote abt parts ordered, which were wheels. And wheels were not even the issue. I could have ordered myself for far cheaper! Giving two stars only because the issue finally resolved. But it gave me such headaches and 2-3 calls to my insurance"