Party City 1140 75th Street, Downers Grove, IL 60516

"Totally dissatisfied. Came to pick up balloons, they wasn’t ready yet. I was told by Emma to come back in 20 min and order will be ready. Once I got back they wasn’t ready still. It appears that she never told anyone to get that order ready. She just left…. well just wasted my time."

"Went to look at Birthday cards and found cute one for 6 year old. You can't help but go down the many aisle of items and impressed with the selection of balloons - really nice selection I thought! Lots of plastic type party utensils, plates that suits many themes, napkins etc. My brother found candy he loves. They had some Halloween stuff including a HUGH spider that people put on their porch, etc that was gross but all in fun, make one squeal to see. It was around 80.00 so you can imagine it was BIG! But it was fun to see stuff you could use for any dress-up party you might wish to design."

"I work in retail industry and I’ve never seen a worst customer service. I came at 5:50 to get one candle for my baby’s first birthday, as soon as i came in I wasn’t greeted, all i was told from far loudly was “we’re CLOSING in 10 minutes” then I directly asked where can i find something and she answered me from very far that i need to look and if i cant find then they dont have.. she didnt make an effort to come and help me so i dont waste time. After that i asked about candles and she rudely answered where. I should’ve just left but instead i went towards the check out and she just checked me out, not a single nice word. I hope she gets talked to and i hope she gets fired too, people come to this store happy to celebrate something and instead they find this awful service. It was Sunday August 6, there were two associates; the rude one was the blonde. Please offer customer service courses to your associates party city. Very disappointed"

"Went in to get 2 balloons today. The lady at the cashier had a lot of attitude said they were busy and couldn’t make two balloons. I brought up it only 2mins and after I stood there for 5min she finally made 1 ballon but wouldn’t make the second one. Only 2 people in line behind me. Just bad customer service, and a bit lazy. She had time to make the balloons. Wouldn’t go back to this location. Have two toddlers at home that love playing with balloons."

"Paid almost $50 to fill up 6 large balloons with helium, they didn't even last 4 days up in the air and the weight of the balloons outweigted the helium inside,and we woke up with the balloons being on the floor after 3aybe 4 days after they were filled out. I thought this is weird, cuz they didn't lose much in size, but they look like they are filled with regular air.. Now, you know how you can inhale helium and your voice is going to change? Well, guess what happened when I tried inhaling the gas that they filled the balloons that I have from them? Nothing. The balloons have just air in it, with probably a small portion of helium so they can last 1-2 days up in the air, and the rest is just regular air. Proper rip off. This place is a scam. Not worth your time. I don't know how much more can you ask for a single balloon to be filled at around $8 and still don't give people helium so the balloons they get can last a little longer than 1 night???? In blown away"