Lakeview Appliance Service San Antonio

"We show to be in their area. My Marvel Ice coil has a 5 yr warranty but install is on my dime. Since the whole job is not warranty we are not in their area. They only do complete warranty work. Stay away from these people."

"When you finally get them on the phone they're incredibly rude and unprofessional, they also charge double what a normal diagnostic would be and they can take weeks to show up, even if it's something important like a refrigerator not working."

"Lakeview Appliance had previously serviced our Viking refrigerator on 3 occasions. Their website shows we are included in their service area. When speaking to their service representative, he said they serviced the San Antonio metro area, however they would not schedule a service call as we are considered outside the metro area (not true) for out of warranty repair. When asked about the area they serviced, the representative said only San Antonio. He was not helpful in providing alternative solutions, he was unwilling to discuss any issues, he kept repeating "their policies had changed." Lakeview is the Viking approved repair facility in the San Antonio area, from our experience that is not the case."

"We called Viking who in turn contacted Lakeview to come and diagnose the ice maker which may or may not be under warranty according to the Viking rep. First problem is the tech shows up with no mask, took no sanitation precautions, and even after being asked several times by my wife would not honor social distancing guidelines putting her in harms way due to complete negligence during a global pandemic. that problem aside the tech then diagnoses the problem, communicates with Viking the issue, and tells my wife they will be contacting us later in the day. Later in the afternoon I get an email from Lakeview (Which I have attached a screenshot of) threatening to send me to collections by the end of next week if not paid immediately. This kind of threatening communication was uncalled for, unprovoked, and extremely unprofessional. Mind you this is LESS THEN 24 hours after the service call was made and THEIR tech told us viking would call us with a verdict on if it was covered. I responded to the email informing them that I was appalled that any company would treat a customer this way and for a manager to contact me, which they did this morning. Unfortunately, the manager was unapologetic and very brash making it very clear he did not care about the way we where treated as customers. He waived the inspection fee (which I could care less about it was $125) and pretty much told me to find another company and get lost. Nobody should ever be treated this way by a company and the level of disrespect we where shown should be a GIANT red flag to anyone thinking of using this poorly run company. The only thing I wish is that I could leave zero stars because the service we received does not deserve the one star I had to give. Stay far far far away from these people."

"The service repair man that we had was great. Explained the problem, made a temporary repair until he could return with the new part and install it."