R&R Air Conditioning Service Company

"Edited to add: I see that R&R's best response is to argue about what happened. I'm not interested in an argument, but I do think it's important for people shopping for an AC company to be informed. We did not decline the leak check, it simply was not mentioned by your technician. He wrote on our receipt that he checked for a leak, but did not communicate that verbally, nor did he communicate that there was a leak found. If he had, we'd have been able to solve the problem much sooner. So, to sum up, R&R employees do not communicate clearly. They were not able to identify a major problem. I would not recommend that anyone use their services. If I could give zero stars, I would have. We had R&R out to check on our air conditioner and we’re told it was completely out of Freon. We paid R&R to charge it up. Felippe said he checked and everything looked good other than that. A month later, our AC wasn’t working properly again so we had them back out. Felippe then noticed that we had a leak so bad that all of the Freon he put in there a month ago had leaked out. I’m not sure how a professional could have missed a leak that severe in the first place. We talked to Sandy several times and asked them to work with us on the price since their negligence led to over $600 being leaked out in a month and she was unwilling to own up to their mistake or help correct it. We got several other opinions that all confirmed that there was no way that leak had started in under a month. We ultimately went with another company to fix the problem for us and will never do business with R&R again. We were so disappointed in the lack of professionalism and skill. If you want things fixed correctly, call someone else."

"highly recommend R & R ac, great customer service, the service tech was on time and super detailed and explained to me every step of what he was doing. Honest company, very pleased. I will definitely use them again in the future."

"We purchased a used unit August 2022. It stopped working May 2023. We got maybe 3 months of real use out of it. Fine. No big deal. It's a used unit. No warranty. We totally understand. We purchased another used unit to replace it. It made weird noises immediately on install, and quit working in 28 days. Tried to have a conversation about it - flat out, they sold us scrap metal in the shape of a compressor. They refused any responsibility. All sales final. No problem. I will do my best to make sure everyone knows to not do business with you, and will take my business elsewhere. We've enjoyed our new HVAC supplier much better and have already replaced two (of 70) units with all new systems."

"Huge thanks to the R&R team! Yesterday it was 103 degrees and our AC went out at about 5:30pm, these guys were out within an hour after us calling, got to the root cause, did a tune up and the cost was very reasonable especially for an after hours call. Would definitely recommend them!!"

"Wanted a total new hvac system due to age of our current one (31 years old, condenser 15 years old) and knew we were running on borrowed time for the unit. Jeff came out gave us a thorough and quick estimate that was 5K less than a big name company. I gave them the go ahead and the next day they were out and completed the install by 5pm. Very satisfied with the installation and the communication with everyone at R & R. Will continue to use them for all my A/C service needs. D. Knight"