Brakes Plus

"I don’t know if I’ve ever had a better experience at an auto repair shop. I had read reviews beforehand, which is one of the biggest reasons I chose this location, and can confirm the positive reviews are very much true -- it's exactly what I experienced. All of the employees I encountered were helpful, efficient, friendly, and professional. Scheduling the appointment online was very easy. The waiting room is clean and comfortable. The wait time for myself (and other customers coming and going) was really fast. I was a bit overwhelmed at the number of repairs I was facing, none of it unexpected, just that it was a lot at once. Ryan, the repair technician, was very kind and patient in explaining what caused some of the issues, and what would need to be done to correct them. Tyler, the general manager, went above and beyond to help me navigate the repairs I needed with genuine kindness and empathy, helping with a solution so I could be sure my car was safe to drive while I work toward getting the other needed repairs fixed at a later date. An auto repair shop might not be the first place you would think you’d be reminded of how there really are good people all around -- those who not only lead and operate their business to be a success, but even more so, make a positive impact in people’s everyday lives, which goes so much further than simple car repairs. Tyler definitely demonstrated this today, and I'm grateful. Thank you, Tyler, and the team at Brakes Plus. I’m looking forward to coming back soon to get the rest of my repairs done, and feel such confidence in knowing I’m bringing it to a place I can trust. And I'm very glad to recommend this business to others."

""Joshua and Jackie at the maintenance center were a pleasure to work with. They made the entire process of getting maintenance for my truck incredibly easy and stress-free. Their excellent communication skills ensured that I was well-informed every step of the way. The team's efficiency was truly impressive, and they completed the work on my truck in record time. I highly recommend their services to anyone in need of fast, reliable, and friendly maintenance assistance.""

"Manager, Tyler Kearns, at Brakes Plus in Grand Prairie was great. Went above and beyond to take care of my car needs. One of the best experiences I’ve had at an auto repair shop. Took care of everything I needed done and didn’t try to add-on unnecessary repairs. Was pleasant. And cost was reasonable. Will definitely be returning In the future. Thanks Tyler! Blessings!"

"The staff is friendly and they took care of me even though I came a few minutes late for my appointment. The oil change is a bit pricey, but they did offer a discount as a first time customer. Plus I believe in being the type of person that “you get what you paid for” so I’m sure that the price is worth it especially since my vehicle has a lot of mileage. Why go somewhere else farther without knowing how well they would treat your vehicle? They also let you know if anything else is up with your vehicle that would need attention for the future, which lets me know they definitely care about whats going on with the car."

"The company car that I drive suddenly gave me issues on the highway. I google searched closest mechanics near me and this brakes plus came up. I’m surely glad it did the professionalism and work that these guys do is incredible. The customer service is top class. Will definitely recommend this business in the future!"