Express Mechanical A/C & Heating

"These guys are amazing! We live in a rental and our heat hasn't worked in 3 years. We were told the whole unit need to be replaced. We thought it was a lost cause for anyone to even look at it but their tech Carlos came out and worked on it and we now have heat. Would highly recommend. Was punctual and very professional."

"A tenant alerted us about an AC issue. Wilber gave a quote for a new system stating: "During our inspection at this property we found a major Freon leak in the indoor evaporator coil. This is preventing the system to properly cool down the house. Please see attached images for a better idea of the leak location. The outdoor unit was found empty on R22 Freon due to the same leak in the indoor unit. This system is over 19 years of age and it is out of all manufacturing warranties. keeping in mind the age of the units and the problem found our best suggestion is to install a new 4 tons HVAC system. this includes 10 years warranty on units and also includes 3 years warranty on labor. please review estimate below and let us know if you have any questions." We just sold the house with several inspectors reviewing the house and confirming the unit works properly. Additionally, when asked for a price on just a repair, we were ignored. Wilber quoted out $4,600 for the replacement...WE DON'T HAVE THAT KIND OF MONEY TO WASTE! Wilber and Express Mechanical are con-job artists working through a con-job property management company called Specialized Property. Avoid both at your own peril. Edit: To the owner: It is not a mater of me feeling this way. The paid inspector from the house showed 57 degree air coming from the upstairs and downstairs registers on a 90+ degree day. I have been EPA certified universal through the Marine Corps over 25 years and have worked extensively in the field as well. Your tech never showed any pictures of a low or flat unit, only his Fieldpiece meter (my first Fieldpiece [an LT16] was purchased in 1997). Please tell me why a functioning unit that is 19 years old NEEDS replacing? NU-22 as well as other replacements are available if there was simply a leak in the coil. Also, we had another company take a look at the unit and did not find anything wrong either. You're welcome."

"I'm a Realtor & Real Estate Investor and I have used Express Mechanical on hundreds of sellers houses, buyers houses, rental homes, and also with friends and family as they this company is the one & only HVAC company I would ever trust with all my family, friends, and clients. Before I found Express Mechanical the other companies many many companies where always way more expensive and always took forever to return my calls and drug out scheduling to perform the repairs or installs, then I found Express Mechanical and used them and have never used anyone else since. I can guarantee you that you will be extremely happy you chose to use this company and if you don't like them you can personally look me up and complain...... I am that confident with their work, pricing, professionalism, and ethics. The is a family owned company with the best owners that truly care about their customers. Thanks so much Express Mechanical for all the awesome work you've done over and over again! I wish all my contractors where as honest and reliable as you."

"My AC started not cooling and my property manager through property frameworks contacted these people to come fix it. had the same scheduling problems as everybody else that we wrote bad reviews for these people they don’t answer their phones and it’s hard to get somebody to come out to your house. When they finally came out they were here for 20 minutes said they fix the problem and left several hours later the day my AC quit working completely I called them back they came out within an hour They said they fixed it and left again ..My AC never went down I am currently at 91° and it is supposed to be 107 tomorrow now I can get a hold of anybody and my house is like a furnace. They came out twice in one day and still could not fix the issue to not deal with these people"

"I've never written a review for a company before, but then, I've never seen customer service so bad before. I rent, and I submitted a request through my property management company to have my A/C serviced, and the property management company opened my ticket with these Clowns. So it's not really my fault if Clowns call me while I'm at work and I'm unable to answer; but what CAN be helped is whether they answer when I call them back. They failed to answer my calls to their office literally 100% of the time. I am not exaggerating; every single time I called their office number, it would ring and eventually go to voicemail. So I would leave messages saying things like "I don't have work on Friday, so if you'll call me on Friday, at any time whatsoever, I'll be able to answer," and then they wouldn't call at all on Friday (and I had made sure to keep myself open and available, with my phone by me at all times, to be sure). While it may have been unfortunate that I wasn't able to answer my phone when they called, they have absolutely no excuses. So after a while I stopped trying to call the office and starting blowing up the phones of their service techs (even they took an unreasonable amount of calls to answer their phone), and when I finally got a hold of the service tech, he told me that they had CLOSED MY TICKET, and that I would have to submit a new ticket through my property management company!!!! So I submitted a new ticket and went through the EXACT same process; they call me while I'm at work, leave voicemails, fail to answer my callbacks and messages, I finally get a hold of a service tech, and they had closed my ticket again. I'm writing this review on 8/4, and my original maintenance request through my property management company was something like 6/27 and my A/C still needs maintenance. WORST. COMPANY. EVER."