Prism Specialties of Dallas-Fort Worth 2007 108th Street, Grand Prairie, TX 75050

"They came and picked up all appliances due to flood in home. They were used through my pack out company that I used. Everything went great when they took everything out of the house, everyone that showed up to move everything in and out where great, but now I’m having an issue because when my refrigerator came back it was not working, everything was dropped back off on 12/19/22 so when I called them they said not their problem and I would have to go through my insurance, once I talked to my insurance and they said that everything was cleaned and inspected by Prism it would be on them. It is now 1/23/23 a month later and I keep getting someone will call me back after multiple tries and emails with no one helping. Become of the situation I had to go out and buy a new refrigerator because of this and spend money that should have gone towards my children’s Christmas because they do not want to fix the situation. Before you have anything moved I would ask whoever you are using not to use this company. I would like to respond back on this and let everyone know it was over a month before they wanted to see the refrigerator, how was I supposed to know they wanted to see the unit after a month of fighting with them with no response back that they wanted to see it. Again more lies from a complete that will not take responsibility for anything."

"I went through a horrible apartment fire and my insurance contracted them to take care of my electronics. Unfortunately they couldn’t save or clean much but they were very professional and accommodating. It was a very quick simple process with great communication! Would recommend them over and over compared to servicemaster who ruined many of my belongings and refused to answer any of my calls. I did not experience any of that with this company"

"ERS assisted with textile salvaging after a fire at my home. They were professional, thorough, and considerate."

"The ERS team did a great job with our electronic equipment and textiles after our home was struck by lightning and burned. Service was prompt, communication excellent and we are happy that our insurance company contracted them to care for our belongings. (BTW, if you have radiant barrier, you have a tinfoil hat sitting on top of your whole house that’s ready to burst into flames and it attracts lightning. Recommend lightning rods if you’re a taller home like we were.)"

"Electronica restoration service this is a rip off . They charged $932.44 to move a refrigerator 20 feet . Texas reconstruction TRC called them out to move a GE monogram refrigerator from the kitchen to the family room 20 feet. They moved it plugged it in in the family room wrapped it in plastic and put a sign on it top-heavy . They sent me the homeowner a bill for $932.44 . This was not preapproved or authorized in the insurance scope of work . My insurance company ended up paying them Kenny solutions Houston LLC $885.52 to move a refrigerator 20 feet ."