Sears Appliance Repair 6002 Slide Road, Lubbock, TX 79414

"We have had Scott fix our appliances 3 different times. His personality, knowledge, and efficiency are unmatched. His promptness and communication on his arrival time is very appreciated, too. All of this equates to Excellent customer service which is extremely important to companies and their customers. Scott is one of the best technicians I have ever dealt with."

"Scott is extremely helpful and explains everything in detail about what he is doing and what can be done. My only complaint is with the scheduling from Sears. You are told they will be there between 8 & 5 on a day. That time frame is narrowed at some point during the day but fluctuates. So, unless you work close to your home and can leave at any time, you have to take a day off work. This service took three trips to come to a final resolution. Had I not been able to make arrangements with my son on one and lucky enough my schedule allowed me to leave work on third trip, my wife or I would have had to take three days off work for a dishwasher repair. For that, I would give Sears 1 star. Scott however was willing to work around my schedule to give me time to get gone on this last trip or I would have had to reschedule. So, short version, Sears Repair 1 star. Sears Employee and service tech, 5 stars."

"Did an excellent job. Walked us through the process of repairing the two machine. Totally satisfied with his work and politeness."

"The service technician did an excellent job, and he was very efficient and professional. The service center notification for the appointment date and time needs to be improved. It would be nice to have a more specific date and time, or at least morning versus afternoon. The notification showed up in my email on the day of the appointment."

"Augustine was great and did a great job. I have nothing but good things to say about him and his work. However, it would be VERY helpful to be able to get a better idea of arrival time from whoever manages that. Even just narrowing it down to morning or afternoon would help a lot. I had other things to do yesterday and fortunately, I was still able to make it, but just barely. It seems like since my appointment was made a week ago, I might have been able to get someone before 2:30 in the afternoon. Also, I guess the appointment for my dryer was cancelled. I was never told why or what the next step is. Long story short: the technicians are awesome, but the scheduling system leaves a LOT to be desired."