Pep Boys 4417 South Loop 289, Lubbock, TX 79424

"Hadn't done business with Pep Boys before, but saw they were open until 7p and in a convenient location, so we went in to get a tire patched. Walked in about 5:30p and was told "we're done" as they were closing up an hour and a half early. I'm not sure if they were short-staffed or what, but I won't bother with Pep Boys again."

"What a great place to visit, I am so happy for the new management. This place needed some good people in it. Doug and Orion do an outstanding job of professional, courteous and efficient work. They do it with a smile and have full attention to their customers. I highly recommend this place to ANYBODY who wants to be treated with polite friendly service. And being a female I never felt pressured or taken advantage of. GREAT JOB PEPBOYS!!!!!!!!"

"The tires I bought was a good price for the black Friday special, but be aware of the long wait. I made an appointment online and was offered a ride, the wait will be an hour and half or longer. I waited, how was i going to go back and pick up my car? Plus I was disappointed that the tires, they looked used instead of new. There was some kind of white stuff rubbed all over the rim and tire. But like the saying goes you get what you pay for!"

"I got my oil change Sunday 11/12/23. I made a 10am appointment because that is now required. When Marcus (former manager) worked there, I never needed appointments. They always got me in and out in under a hour. My 10am appointment got me out at 11:50. Telling me they are short handed. Why give me an appointment???? Having to leave I didn't check their work. I had to go back on Monday to get an inspection sheet. How is it that nothing is needed, since I have not changed my hoses that was listed before as needing a change. They didn't put the sticker up for my next oil change date. One of the guys (with red hair. Forgot his name) came out to do it. So I decided to check my cabin air filter. He tells me "that my filter in the picture is not dirty and doesn't need to be changed. He says many cars have worst filter. And that this filter can go 20k. If I think it needs to be changed it is my "progrative"". He turned around and walked away. Never Again will I give PepBoys my business, neither should anyone else."