ARS / Rescue Rooter

"I have rarely encountered a service oriented person with the business acumen and genuine empathy for the customer. Chad is truly a breath of fresh air and a person of integrity. As he is the face of ARS, then I can tell you that is was an easy decision to choose them for the H-Vac system I needed to replace. He patiently explained the options, the pricing, the pros and cons of the various decisions germane to my particular situation. Everyone I have dealt with at ARS are also quite professional, polite and knowledgeable. There are two other large firms competing for business in this space. ARS is by far the best!"

"Eric came out and was great, the gentlemen who came and did the install were great also, the only issues I had was they did not speak English that well, was able to communicate, but really they should have spoken English better, my wife who does speak Spanish showed up at the end and was able to communicate with them and all was good. Answered all her questions, and she was very happy.... happy wife happy life... Price was competitive. Was really surprised how quick everything was done. Estimate / consultation was done at 10 and 3:30 we had cold air...."

"A technician was able to come within a couple of hours. He was polite and cleaned my drain pretty quickly. I particularly appreciated that he informed me of all of my options without attempting to force me to choose the most expensive one."

"Repair work has yet to be done but the initial service call was totally professional and handled expeditiously. Follow up to scope the drain line was also done very professionally and exactly when scheduled. Repair alternatives were discussed for an informed decision. The techs were knowledgeable, professional and courteous."

"Do not ever trust this company! Always look for second opinion. The last two times they came, both times their analysis and quotes were completely unprofessional and with the only intention to get a lump of money for services that are not needed. The first time I asked to come for regular seasonal check. The technician came and told me he the usual, that I need and surge protector and that I also need a UV lamp. I agreed on the UV lamp since the price was reasonable. But I guess I got what I paid for. You can see the photos. Hole in the unit. Lamp barely secured with tape, that after a few months was hanging open and letting attic air in the unit. Their next visit ended with a statement that the drip pan needs to be replaced for 1500$ since there is a spot next to it. Going there myself, it turned out that that most likely during the first visit, the technician have damaged the drain pipe connection on the side of the unit. Not only the pan was fine, bit it was clear from the rust on the side of the unit where the water was coming from. Again their statement and $1500 and the actual fix for $150. Unprofessional, lying, and I have no words to express my disappointment."