Zoo-Tropic Exotics,

1518 W Algonquin Rd, Palatine, IL 60067, United States

"So first off, this place is amazing. Steven was fantastic and the other employees were great. We were just going to let my daughter get her bearded dragon fix and she ended up falling in love with Aurora. Steven went into great detail with us about her history since she was a surrender and didn’t spare any of the potential “issues” that may have stopped another family from adopting her. Additionally, he let my daughter hold Aurora and make sure they wouldn’t clash or have a bad reaction, including letting her run around the store with my daughter. He answered all of our questions the day of, as well as the following day when we wanted clarification on her set up at home and what she needed for care. This place is honest and well run, and you can tell how much care Steven puts into taking care of the reptiles and other animals he has. I will 100% be getting future care items from here, and when the time comes to get another reptile I won’t even consider anywhere else. I end up driving way out of my way to come here for the honesty and service Steven and his team provide. I can’t recommend this place highly enough."

"Incredible selection of inverts and reptiles alike; the owner is super cool and is always fun to talk to when I come by for feeder insects. He recommended me my first tarantula (a GBB) and I have fallen in love with her. I just bought a curly hair from him as well and I'm super excited to see what else he brings into the store. Incredible place for exotic pet needs, I always find myself coming back- no other place competes with this one in the area!"

"It may sound hyperbolic, but I would give Zoo-Tropics 6 stars if it was possible. I've never been to a pet store where the owner's care for their animals was so apparent. The shop is clean, and each habitat is thoughtfully designed and well-maintained. Any concerns about care are further quelled as the owner Steven seems happy to introduce you by hand to any animal it's appropriate to handle. The numerous animals that are not for sale and are there to love and be loved almost make the shop feel more like a wildlife preserve or zoo than a business. It's truly one-of-a-kind in the area. I'm no collector, but I gather that if you like the more exotic and rare species, Steven has you set. On top of the habitats are the customer service. This place goes above and beyond to make sure you're making the right choices and are equipped for success, in terms of knowledge and equipment. I saw firsthand how Steven prioritizes animal well-being (which ultimately works out for the owner too) over just "making a sale", and I think that's a rare thing these days in any business. Pics are of the Beardie I bought, as well as my toddler's adventures across a couple visits."

"Great service! Great prices! I love how the owner Stephen is very personable, knowledgeable and helpful! We have 2 snakes from here! You can tell all his animals are well taken care of! We will continue to be loyal customers to purchase our reptile food from him! I recently had a bad experience at another pet store purchasing food items for my snake and the food items are not as good as this reptile store ! I won’t find any other store that cares for their customers!"