Mark Carlson - State Farm Insurance Agent

"Worked with Mark Carlson State Farm in Genoa, Illinois to assist a mutual customer and could not be more impressed with this agency. Amy Williams State Farm Team in Apex, NC thanks you for the excellent care you take in assisting our insureds.."

"1. Car rates went up. No tickets, no accidents, but premiums still went up! 2. Went in last Thursday to pay the car insurance, no one was at the front desk. I put the check with the envelope that was sent with the invoice in their long red box that says payments here. Guess what? No sign of the payment. They think the mail carrier picked it up by mistake. There was NO stamp or return address on the envelope. Because I have done this for many years. Had to write a new check for insurance. I received a call from Mark, he said he will change the way payments are deposited up front. (Good idea). Like everything else, prices are going up. Glad he called trying to make it right. THANKS!"

"When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found Mark’s information and gave him a call. I’d been in Genoa to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we’re still doing business together 5 yrs later. Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I’m out in left field. His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriela, I know I’m going to get my needs taken care of quickly. Gabriela stays on top of our houses/auto accounts and reminds me when I need to re-access or make changes. When she calls, it’s not just business, it’s hearing from a friend! Thank You All So Much…You Are Appreciated!"

"Mark and his team are fabulous. Gabriella Rodriguez did a great job helping our daughter with her first housing insurance needs and she helped her save money on her auto insurance. She was kind, thorough, and very attentive to a quick deadline. Mark handles our building/organization insurance needs. He is very professional and informative. He checks in with us regularly and is a great guy all around. The team is very present in the community as well and gives back generously with service and support. We highly recommend Mark Carlson State Farm!"

"Mark is always very quick to get back to me, even after hours when I’m having a problem or even just a question. Shelby is so helpful! I can email her what I need insured and within the hour I usually have a quote! Plus she’s sweet as can be! We’ve used this office for our insurance needs for 3 years now and never once had a problem!"