Bounce Sporting Club

"Cute Christmas decorations but the bathroom person has to go. When I entered the bathroom no one was there and when I came out he said I know what you’re doing it’s not my first time in the rodeo. I did not know what he was talking about. The second time, he was also just standing by the exit that’s when I realized he was the bathroom person supposed to give you the napkins. He said I know what you’re doing, you’re getting jumped tonight. It was embarrassing and he was saying it all night. I tried to give him a cash tip and he said he didn’t want my singles and threw them back at me. 12/9/23. I spent over 200 dollars to be harassed like this over using the restroom."

"Went for the pink Christmas pop up shop and it was very beautiful I’ll admit but I’ll never be back. The first bartender was a mess, she even dropped my drink, but I gave her grace because it was opening night. But the younger male bartender in the back bar actively let a white man, twice my friend and I’s age, disrespect us and treat as like we were nothing. We left immediately after, this place doesnt deserve my money if you’re going to be a bystander and just act like we weren’t there."

"I truly try avoiding writing bad reviews because every business has bad days. However, it’s really unfortunate to have to go through all of this as a result of celebrating a birthday here in October. There was an issue where we were over charged. AFTER already leaving and paying our bill another charge went through on our account. We spent 2 weeks trying to get in contact with management and another 2 weeks going back and forth. Liore who assisted with setting up the reservation has been extremely helpful and ultimately directed us to the GM.. however still no response. Finally we were able to speak with someone else in management to confirm the events. Their system shows our total and our overpayment. Sadly, our server claims to have given us change $500+ in cash which never happened and she knows that. Extremely unprofessional behavior. Simply reviewing cameras can resolve that but no. In addition the screen shots provided by this business show all different totals and just a mess on their end with no explanation as to why there are different totals documented in their system. Ultimately, we reviewed the itemized receipt and payment transaction history which confirmed we over paid. We are out of at least $500 with no resolution it’s been a month. You call the number on Google press #3 for management and it says invalid. Option #2 is for reservation which I have left numerous voicemails. I was later told the number on google is not correct…The entire situation is very frustrating considering as a whole our group spent close to $5000 celebrating a birthday with this business for subpar service and communication. We are letting our bank take care of it from here. Save yourself some hassle, read the other reviews and take your business else where."

"We ordered a bottle of 1800 Cristalino, which in their menu was 275 but we received a bottle of 1800 Blanco, which retails for 200 in their menu. Our total came out to 400+. We brought it to their attention that we didn’t even get the bottle we ordered and all they said was “the manager will come to you” and never did. We paid the bottle & fast track to 1:20 (their closing time is 2am), we went to the restroom & once we came back, our cups & juices were gone, leaving just the bottles? I don’t know who manages this business but save your money & go elsewhere!"

"First off, I’d like to address a few things. Initially I was nervous going to this venue due to other reviews I’ve seen about this establishment in terms of how particular demographics were treated. This was a party being thrown at Bounce by and catered to black/brown women and friends of black and brown women. So the expectations of how we should be treated was set. My friends & I reserved a section with bottle service so our names were on a list that was being monitored by the staff at the door. We found parking in a lot right behind the building. Walked up the the line, let them know our reservation name, and were let in with an ID check, then another staff member walked us to our area. Simple and straight to the point. The lady serving us was attentive and accommodating. The security made us feel… well… secure. The place is nice and open and the bar is long so it looked to never be crowded. Didn’t get to the roof but I plan too on an upcoming visit. The bathroom situation could be better… much better. Two broken stalls, paper everywhere, and it seemed as though it was never attended to during the event. Coming from an “ex” party promoter and service industry worker: Bounce was legit for the Day party I attended: none of us had on tennis shoes lol"