Walgreens Pharmacy 2500 South Koke Mill Road, Springfield, IL 62711

"Worst Walgreens pharmacy I have ever used. Do yourself a favor and use a different Walgreens."

"I've been sitting in line for the pharmacy for over 30 minutes and a single car in line in front of me has been helped. It's at the point where people are blocking parking spaces the line is so far backed up. I don't understand how it takes this long to help people just pick up a prescription. If this was a one time thing, whatever. But this is a consistent problem."

"These guys have really gotten worse in the past few months. Not unusual to have your prescription out of stock. When that happens, you get a message that says if you need your prescription today, call the pharmacy. I did that only one time and was told to call around to different pharmacies to find one that had it in stock and then call them back to transfer the prescription. What’s the use of using a network of pharmacies like Walgreens if they don’t have the ability to tell me who in their network has it in stock? I’m currently waiting on a prescription I requested to have delivered to me 1-2 business days. Its status has been “Ready for FedEx” for two days now. Don’t they have FedEx pick up at least once a day, if not more?"

"I'm not sure why it is so difficult to fill prescriptions... I constantly have to speak to a person or come into the store to refill prescriptions as the automated system is never able to fill them. If I set it on auto refill sometimes they refill in time and sometimes not and I go days without a prescription."

"I came in to get my prescription filled around 8:00 a.m. And was told to wait for an hour. After an hour I came back and they told me that the cost would be around $250. For some reason they had no record of my medical insurance I gave them my medical insurance and they told me I had to get a specific brand and a come back in an hour. I came back in an hour and they had forgotten about my order. They fhen told me to wait another hour before that would be done. After this I came back and they did not know if they had the medication that I need to get so I would have to wait another 20 minutes. I'm currently waiting my car in the parking lot wondering if I should just get my prescription back and go to another pharmacy. Also it's currently 1:45 pm I've wasted half my day on this."