Banfield Pet Hospital 5415 West Loop South, Houston, TX 77081

"Dr. Marlene Belmar at the Benfield West Loop hospital is the best vet I have ever talked to. My poodle Bunny has skin issues and stresses incredibly easily. She was so caring and calming, she took care of my poodle the way she would with her own dog - careful, loving and gentle. He had a health scare and she was able to figure out that our dog was healthy! She explained everything clearly and patiently, and answered all our questions like nobody ever did before, without ever getting frustrated. She also gave us tips on how to care well for our dog and prevent future skin issues. She is truly a doctor sent by God! I would absolutely give Dr. Belmar 5 stars out of 5, and I highly recommend her to anyone who needs a vet!!!"

"Always good to my babies Dr.king and her staff are the best. I have traveled through the country and I'm always happy when we are back in houston. I trust my family with them."

"If you love your baby, do not take them to Banfield. The vets do not know what they are doing, and my poor dog developed a cough, and multiple Banfield vets told us it was just allergies. Not until we saw another vet that was not Banfield. We got an answer that my baby didn't have allergies something more serious was going on. My dog developed blindness and if we had known early on, we would have been able to help him with his issues. Month went by thinking it was allergies, and now he passed. Makes me sad that so many people trust places like Banfield, and they think they are helping their baby."

"Long time client & love the Banfield Wellness program - great value. This location has had some staff changes but they continue to provide great care. Dr. Gregory is an awesome vet. Trusted 4 dogs here for care over 10+ years and highly recommend."

"It might be one of those days that nothing would work out great. I just would like to share my recent experience with Banfield. I have been with banfield for 3 years now. I have 2 dogs and recently they both had 6 babies. we keep one so now we have 3 dogs. I took the parents in yesterday to get their regular check up. I got them in at 9 am as of scheduled I made 3 weeks ago. All of us were greeted with a warm smile and welcome as usual. they took them in and i left to work. I picked them up on the way back home at 4 pm. one of my dogs came out with poop all over her 4 feet and its really smelly. Another one came out was ok. 2 labs in leashed were nervous and excited with ppl walking passed by. It s hard to keep them calm at that moment. I told the nurse who brought out my dogs that one of dog had poop all over the feet. She pointed to the Oops area and told me I can get the paper to clean it up. For two seconds I was blank. I really just wanna get this over, then paid the medication bill and left, so I just do what was told. I tried to use the paper at the oops station and then realized right away that the dry paper would not do anything because the poop was dried and stuck in the nails, paws and hairs so I asked the same nurse if she had any wet wipes. She walked out and handed me 2 pieces of wet napkins. my dogs were in leashed and both were hold in one of my hand while another hand trying to clean off feet. They were still nervous and tried to move around. I was so frustrating with the situation. I asked for more wipes because just 2 pcs were not enough. I was handed another two pcs. for some reason, I was getting upset because my situation was a little bit out of control due to the nervousness that my dogs had. I stood up from cleaning and asked both ladies, the nurse and the receptionist, that how were they suppose to release with poop like this. One of them responded that it was not their job. I was so upset and angry even more but I decided to take care for poop issue, paid my bill, left , and call back in the next day. It took me about 15 mins to finish cleaning. my dog was still cover with the smell by the time we got home. imagine that how would it be to drive home with your dogs with poop in her feet. I had to get my clear clean. Danielle, the manager of banfield, called my partner this morning to follow up with our puppies. Danielle is very nice and she is the reason why we are with Banfield. She always calls us the next day to follow up with our puppies. I would give a 5 stars review about Danielle. but today its not about her at all, it is about how my dog was release and everything that I experienced at the clinic. I hope they will do something about this and not let something like this happened to any puppies again."