Banfield Pet Hospital
119 Southwest Loop 410, San Antonio, TX 78245
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
10:00 AM - 5:00 PM
Photos
Location & Phone number
119 SW Loop 410 Bldg 3, San Antonio, TX 78245, United States
About the Business
Banfield Pet Hospital in San Antonio, Texas is dedicated to providing high-quality veterinary care for your furry companions. Our experienced and compassionate team of veterinarians and staff are committed to keeping your pets healthy and happy. Conveniently located at 119 Southwest Loop 410, our state-of-the-art facility offers a wide range of services including wellness exams, vaccinations, dental care, surgery, and more. Trust Banfield Pet Hospital to provide the best care for your beloved pets.
Reviews
"I love the vets here at this location but the front desk staff is very stand-offish, lacks customer service skills and is scattered. One in particular was unable to answer my question clearly and when asked for clarification, her answer changed twice. Another member stepped in to answer my question but was less than kind and borderline rude. I was unable to receive accurate and clear answers about my dog and the wellness plan, leading to my premature departure to go to another location."
"For a simple new-pet wellness exam and vaccines, they want you to drop your pet off in the morning and leave it there ALL DAY. I made a 3:30 pm appointment for a simple exam and vaccines for a kitten I rescued. Their policy is to drop off the animal at 8:30 am, leave them there till the exam, then they'll do the exam without you there, and you'll pick up the pet in the late afternoon. Why in the world would I leave my pet there all day for a simple exam -- plus I want to be there during the exam to ask questions, hear the vet's feedback, etc. The drop-off policy made since during the pandemic and would make sense for surgery or procedures that require observing the pet for a while -- but it's a simple exam and it's well past the pandemic height (now October 2023) and ridiculous to expect to keep a little pet crated in a strange place all day."
"When it comes to the care and concern of the pets. They are sufficient, polite and thorough. Now when it comes to the wellness plans and cancellations or the pet is no longer with us. They are not so accommodating and the phone tag game is ridiculous."
"Don’t bring your pet here. They told me my dog’s condition was not life threatening. They kept him there for the last 30 minutes until they closed and referred me to Town and Country Vet Hospital where they said if he was referred to them sooner instead of holding him there, he would have survived. Yes my fur baby passed away. Here’s a reminder of what you took from me!"
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