Fertility Centers of Illinois - Hoffman Estates

"I appreciate how responsive and kind the Hoffman receptionists are. My doctor is not out of this location but this location is the closest to my house so I do all of my lab work/ultrasounds here and the team here is on-time and efficient and it has been much appreciated since no one really "wants" to be at a fertility clinic so it makes it the best experience it can possibly be!"

"Update from my prior review: So I previously wrote a negative review here and was informed recently that my doctor refuses to treat me anymore because in that review I said I had 0 trust in her due to the lack of communication from her nurse and financial person. That is the only thing I said about her and the rest of my review was regarding my communication issues with the nurse and the financial team. So that is what happens here if you publicly express your concerns after directing them to the clinic to no avail. A nurse supervisor finally called me on 12/13/23, 3 weeks after my review (which I wrote several weeks after I started expressing continued frustrations.) I thought our conversation was going well. We figured out I never received the document new patients are supposed to get regarding how to get in touch with staff, which would have been super helpful (and probably would have avoided this entire situation). She said she would send it to me. Great. I deleted that review before the call even ended. I was super appreciative and felt like it was a step in the right direction. She didn’t know I already deleted my review and then started saying that if I want to repair the relationship and continue my care here the first step would be to delete that Google review. That immediately put a pit in my stomach and almost sounded threatening. She also said things like “when you write those bad reviews on social media really makes us look bad.” EXCUSE ME? NO. Your bad patient care is what makes you look bad. So unprofessional and honestly just disgusting to blame me for the frustrations they caused that led to my review in the first place. She also waited until the end of the call to drop the bomb that my doctor would no longer treat me due to my negative review. (So I’m expected to repair the relationship by removing my review while the doctor refuses to treat me? That’s totally one-sided, so my review is back. And frankly I’m just realizing them putting the onus on me, their patient, to repair the negative relationship they ultimately caused is completely ridiculous). I had already told them I was scheduled with a new doctor. They were well aware. So I’m not sure why she intentionally made me uncomfortable by telling me that doctor would no longer treat me. It’s like you’re trying to quit when I already fired you…Obviously, I don’t care if she won’t see me. I wasn’t going to see her anymore anyway, and it originally had nothing to do with the actual doctor. I only saw her twice. She was fine, lovely to talk to even. I didn’t have much to judge her on besides the communication I had with her staff, which was poor and that is what I expressed, and why I was moving to a new doctor to begin with. But now I will say that the doctor is extremely unprofessional and I would never recommend anyone see her. Instead of contacting me regarding my review right away to actually try to salvage the relationship they waited weeks and retaliated against me (before trying to have any conversation with me) for leaving a negative review after I was already moving onto another doctor. What’s ironic is, had the second part of the conversation not happened, I would have left my review deleted or put an update with a positive spin on it and happily moved on to let bygones be bygones with a lot less negative things to say. I am moving clinics because apparently even though this doctor refuses to treat me now, she may still have to do my retrieval or transfer and I don’t think I have the option to refuse that unless I want to cancel my cycles, which obviously isn’t an option. I’m not using names in this review, nor did I in my initial review. This is because I am not and was never out for blood. I wanted someone to take my concerns seriously and when I finally got a call and was excited that we were on the right track they ended it by retaliating against me for my review. That is not okay. I did nothing wrong, and I think people have the right to know what is going on here so they can make an informed decision on their care."

"This facility is the best! Starting off by friendly greeting with the receptionists and they're professional answering phone calls to make appointments. They got me in right away when there was a cancellation and when they were fully booked that day. The nurse Kristen is the best she's on top of it all the time with phone calls and the portal messages. The phlebotomist she's amazing at what she does. Very gentle and always tells you what she's about to do before she is drawing the blood. The Ultrasound ladies do such great work to make me feel comfortable in the room. And last Dr. Nani she's so kind and professional and cares a lot for her patients."

"I have a very busy life and the staff here are empathetic and care. I genuinely feel like they are trying to help me, from the front desk, to ultrasound, to blood draws. My doctor and nurse aren’t based here but it’s my closest location for checkups so I have interacted with them often. I am thankful for their empathy."

"Do not waste your time or money with FCI!!! They do not care about you and you’re treated like just another number. My initial consult with the doctor (virtual) wasn’t even 10 minutes and she rushed me off the call - I then received a $200 plus bill for the consult. They had me come in for a bunch of unnecessary labs - I had just transferred from a different fertility location and had all of the same testing done previously. I have no doubt this was done so they could rack up my bill. The communication between the doctor, nurses and front desk reception is non-existent. I was apparently supposed to start an IVF cycle and order the medication (which no one ever informed me of). I called with a billing question and spoke with someone in accounting who was the first to tell me that, based on my chart I should’ve already ordered the medicine to start a cycle the following week. Understandably so, I was upset because that meant I had to wait another month to start the process because the medication wouldn’t come in time. After my conversation with the accounting rep, I found a new fertility location. As someone who struggled with infertility for 2+ years, please do not waste your time, energy and emotional well-being on this joke of a clinic."