Sugar Land Gymnastics 16215 Lexington Boulevard, Sugar Land, TX 77479

"Stay away! Unless you don’t mind the staff being despot, unfriendly, sour, and sarcastic to you. You walk in and already feel tension, the receptionist don’t smile, they don’t like you asking any questions, and they don’t go above and beyond to help the clients when we need help or come across an inconvenience of schedule and time. THIS PEOPLE ARE SO SOUR THEY NEVER EVER HAVE A SMILE OR A FRIENDLY FACE ON, THEY NEVER HAVE A POSITIVE ATTITUDE TO OVERCOME SITUATIONS."

"I never give reviews! But this gym has me so upset. My daughter has been going here since 2019, we took a break in 2020. in 2021 or 2022 we enrolled her back in. We deiced to cancel due to her interest in only tumbling she is not old enough for that class. I of course had to sign the paper and agreed that I missed the deadline by 1 day so I had to pay for the next entire next month. We were unable to take her on her regular scheduled class on Tue for the month of January so we received make up tokens. An email was sent for me to schedule. I also received an email from one of the staff members on Jan 25 telling me they missed my daughters and cant wait to see her again. We had 5 make up tokens and we requested to use 2. I scheduled it on Jan 30 for Feb 2 and Feb 3. both of these had a later expiration of mid Feb. I get a call today and was told she can not attended because we canceled her membership. I explained that we only wanted to do 2 out of the 5 we had and asked if we could. I was told we would receive a call later to see if she can go. No one ever called. So I called and talked to someone. I explained why I was call to the lady who answered then was put on hold forever and then another lady got on the phone and and repeated myself asking if she can just make up the 2 I already scheduled. I was given the same story about her not being able to because we canceled. I mentioned again that it was not told to me at anytime. All the emails sent and the expiration dates on the make up tokens are mid Feb- End of Feb. Then placed on hold again. The lady gets back on the phone to tell me she is not sure if I remember signing the cancelation paperwork, but proceeds to give me the date and read that it mentions it on the paper. Is it my fault I signed it and only read the part where it was still going to charge me, yes it is. But why send the emails with expiration dates?? It is contradicting the signed paperwork. A little more understanding and commutation goes a long way. Maybe update the make up emails. Oh and still never talked to a mgr."

"I don't recommend this place at all,especially their instructors don't pay attention kids very well.Second worse thing on Nov 24th I parked my car while my kid has class between 4 to 5pm .Somehow hit my left rear passenger door ,when me and my kid were inside and the door has dent,I called them for asking security camera details but they told me there are security cams but not recording.Once again if you park ,anything can happen your cars as well and they don't get serious about their parking lot.As result I am not happy and my kid is no longer continuing and they didn't offer any solution,because I had this problem because of their class."

"Did a trial class at this studio for parent & me. the instructor Mae was very rude, not understanding of child specific needs. In addition, the front desk was rude & inattentive. I would recommend another studio like my little gym where they have more age friendly classes, instructors/staff are attentive & make time for child specific needs."

"We went for a trial class, and it was a horrible experience. I called when my child was older to try a different class with another instructor and couldn’t get any information about the class. I want my child to participate in gymnastics, but it’s almost impossible."