Salem Township Hospital Rural Health Clinic

"Dr Tracy Caswell was not very comforting or kind. I was already embarrassed about the health of a few of my teeth, and she emphasized everything that was wrong despite my feelings. I had even explained to her that I have had a doctor before who said “oh WOW” when looking at me, and she proceeded to do the exact same thing when looking at my ear, my face when I took my mask off, and when looking at my teeth. Instead of asking if there were anything I needed help with, she asked me if I see a dentist in a condescending tone with an awkward/gross look on her face. She provided me with a list of dentists in the area that accept insurance which actually was helpful. But I left my visit feeling very defeated and upset. It is because of how she acted when I was in her care that people are afraid or embarrassed to visit the doctor. I hope she can be more careful with people’s feelings in the future, and to remember the bedside manner she learned all the way back in CNA. Please think before you speak. The nurse who examined me prior to her was VERY nice and respectful. Great care from her."

"I took my daughter there because it should be cheaper than an emergency room visit....It wasn't. They charged the $30 copay and billed us a separate lab fee for over $600 for 3 swab tests for covid, flu, and strep. She wasn't even complaining of a sore throat. Usually anywhere else we may get $30 lab fee. An out of pocket ER visit would've been $500. Isn't that the point of having a clinic. This is ridiculous."

"Some of the providers (Nurse Practitioners) are very knowledgeable, experienced and professional."