SSM Health Physical Therapy - Collinsville, IL

"I'll try to keep it real and fair: I chose this place for my ACL surgery rehab because of its good reviews. When I called, they were nice and squeezed me in despite being busy. Since I've done physical therapy for my other leg before, I kinda knew what to expect. But the first visit seemed off because the PT didn't warm up my knee, which I know is crucial for ACL rehab. Then, it felt like she was more focused on the clock than on how I was doing. And exactly after an hour, she stopped my exercises! When I asked about using an ice pack, she suggested I do it at home, which led to my knee swelling up badly. I thought maybe I was being too quick to judge and decided to give them another chance. The second visit was with her assistant, who was nicer but still skipped the warm-up. I mentioned how my knee swelled up last time because we skipped the ice, and she agreed to use it. But again, it felt like they were watching the clock. She only put the ice pack on for 6 minutes and then rushed me out. They were also juggling multiple patients at once, which bothered me. That's new to me; I think one-on-one sessions are crucial. Eventually I learned that their heating machine has been broken for a while, but they weren't upfront about it. Then, they put a sign saying they were cutting sessions to 45 minutes due to staff shortages. It felt unprofessional to wait while seeing your PT or assistant help others and not getting proper attention. The place was smaller than their pictures made it seem, and it had a bad, depressing vibe. So, I decided to go somewhere else. The new place gave me the treatment I expected, just like for my other knee years ago: warm-up, cool-down, and muscle stimulation. I wish I hadn't gone to SSM in the first place; it set my rehab back two weeks. It's shocking how people can leave fake reviews about something as important as health. Maybe this place used to be good, but it was a terrible experience for me."

"I now understand why so many of my friends recommended the SSM PT office in Collinsville. I’ve been there several times now and am so pleased with my Physical Therapist William “Billy” Weister. He is so personable, knowledgeable and listens so intently as I describe the problems I have been having. I’m adding my name to the long list of those recommending this facility."

"Very friendly staff. Reminders of my appointments so I don’t forget. The therapy I’ve been receiving has been spot on. Bethany Bell is the PT I’ve been seeing and she is very knowledgeable and professional, but what I really appreciate most is she listens and is very attentive. I highly recommend her as a therapist."

"I have had William Weissert as my Physical Therapist more than once and I have to say that he is the best that I have ever dealt with after having been with other therapists. He is professional all the way, yet he is compassionate and truly cares about his patients. He can make you see the bright side of things even when you are feeling like you want to give up and go home. I would recommend him and his staff to anyone for they are at the best."

"I have been going to therapy at SSM Health for several weeks now and the experience has been amazing. The therapist and the receptionist are such wonderful people. My therapist, Julie, is amazing. She is so attentive and full of humor. She has amazing stories to share. The Collinsville location is quiet and the atmosphere is very professional. If you ever have to have PT SSM Health Physical Therapy should be your first choice."