Anderson Hospital ExpressCare Collinsville

"Retired first responder, do not go here. You will wait forever even if its empty. Front desk awesome. One of the most pleasant women I've ever met. Vitals lady...rude. RN had the personality of a rattlesnake. Rudest person I've encountered in literal years. An actual large in stature, bully. Been with Anderson for 20 plus years. Not anymore."

"Called at 7:00pm to see about getting an appt to which I was told they don’t take appts, that it was walk ins only. I asked the lady who answered the phone that if I was to come now, could I get seen. She responded with “I mean yeah if you’re here within the next 15 minutes.” She then proceeded to ask me what my symptoms were. Once I mentioned that I had a headache almost like a migraine, she told me I needed to be seen by the ER as they don’t treat for pain?! Uhhh okay. I then asked what they treat for and she got very snippy with me. If a person has the flu, A LOT of the times a headache will come with it. Clearly this office doesn’t like to work as she was quick to refer me to the ER. There is a reason this UC has a 2 star rating. Do your research people and give your money to someone that wants it! The only reason I was even considering this place is because I was trying to avoid the ER cost and this was my last resort."

"10/10 Experience at this urgent care, went for a sinus infection and I was in and out quickly. The staff are very polite, I will definitely be returning to this Urgent Care in the future."

"Over charge is what happens here so be prepared. If its a express care or urgent care cost on my insurance is 50 bucks but not them it will cost you hundreds and they over bill your insurance. I was in there for 15 minutes maybe 20 they charged 2000 to 1800 to my insurance big bucks. Watch out there blood pressure machine is old and faulty..plus side you get in fast."

"The only good thing about this place staff wise is the front desk lady. She was super kind! Greeted us when we walked in and made sure we were taken care of. The lady taking vitals today was absolutely rude. Per some of the other ratings I’m not the only one who has had this experience. I’ve been here many times before and this has always been my go-to urgent care. She said it would be better off going to my primary doctor instead to get answers because they only deal with minor issues. okay so should I just leave? After googling what urgent cares can take care of before I went in it listed the following of what I came in with. Obviously if my primary was available I would have went there instead. I saw another review that said she advised the same thing. She SIGHED after saying that and sighed again taking me to the next room. Meanwhile there were no other patients besides myself. You can also hear everything they say laughing and all. YIKES!"