Sinnissippi Centers 325 Illinois 2, Dixon, IL 61021

"I came here because I was in desperate need of help for my personality disorder and life path and somehow in about a year and a half they made my life worse, traumatized me, and left me angry. I came for guidance and was left in the dark. I tried but got absolutely no where in a year and even my therapist acknowledged there was no progress. Almost every single session was just a waste of gas, time, and money. The staff is under qualified to do their job and the service isn’t special. If you have like seasonal depression I’d recommend going here but for anything that’s actually serious take your money and insurance else where. Do not trust these people with your mental health if you’ve been walking on a tightrope, they will cut it."

"The positives: they accept Medicaid, the staff are friendly, and they offer services for pediatric patients. The negatives: intake is completed over several (my granddaughter’s took 4) hour-long appointments, which delays the start of actual care. Late appointments are hard to get (not unusual), and the clinical staff are overburdened due to short staff."

"So they have a wait list that is not acceptable. They have people that will council that are under qualified , but charge insurance as if your seeing doctors. Staff is empathetic to clients taking off work and saying you should be off for said condition then when your work needs a medical note councelers say they aren’t qualified to write one? Not kidding, So then your out your job, that’s some pandemic icing."

"If you are looking for a safe and caring environment then do not go here. The med person won't listen. Christina Beeche doesn't listen. When told my stress and anxiety lamded me in thr ER they both said that it's good "there's nothing actually wrong" with my heart. I left a voicemail to cancel all appointments and to not contact me again. Christina had someone call me. I informed them I wanted any appointments cancelled & they could not contact my number again. She assured me that Christina would be told. But Christina called me. So I hung up and left a voicemail again saying that if she called me again I would file harassment charges. That stopped her. Since my mental health state has been worse. I have an issue with telling patients that if stress & anxiety aren't dangerous. They kept telling me nothing was wrong with me. Even though a cardiologist said something was wrong with my heart. What they did made all my problems worse and I started cutting again. They said meditation and breathing would fix everything. Just ignoring the fact that I have already been doing that and still ended up hospitalized. I will never go back to this place. Dismissing heart problems is not okay. What they are doing is dangerous. If you are looking for a safe and caring environment then do not go here. They don't care about safety or actually helping people. They only care about money."

"If this review is solely on my counselor I would give it a five. But the experience otherwise has been nothing but a headache. Getting my first appointment took weeks because I wasn’t getting callbacks and people weren't answering phones. When I finally went in for an appointment I sat there for one and a half hours waiting. Billing was also a nightmare. I played phone tag with them for weeks and had seen my counselor twice before even getting to that part. Communication is lacking with the front desk. I have been told multiple times they will call back with appointments for me and they never do and when I call it’s the same questions over again. It’s like they didn’t listen the last five times. Just yesterday I called and canceled my appointment for today because I was sick and I got a phone call from my counselor asking why I didn’t show up. I would think it would be in the best interest if Sinnissippi reviewed their response and communication with their clients and potential clients. Being a mental health establishment, some people would feel that it shows that they don’t care, and if that’s a problem they have with their mental illness, that definitely won’t aspire much confidence. Once you get past the circus and finally get your first appointment and finish the phone tag with billings, it gets smoother. The counselors are awesome people and have helped me immensely. Is it worth the headache? For me, yes, only because of the great job the counselors do. Just be prepared to call the front desk five times in a week because you’ll seldom get a call back. Update: Last week I discussed with the receptionist my next appointment would need to be around 3:00 because of my new work hours. She told me she had me in for 3:00. I just got my text reminder for 2:30. I called and she had put it in for the wrong time and now I have to wait two weeks to see him for a total of three. Guys, get your freaking act together. Seriously."