Club Pilates

"They had a promo to try the first class for free and I attended the 30 minute class. Afterwards I felt obligated to sign up and I had other plans so I was not fully explained how everything worked. The girl said they would send me an email to me, so I thought that I could look over everything later. They never sent any email and I never attended any classes. Then my debit card was compromised so I got a new one and charges from this Pilates club were declined. At this point I had already paid $150 upfront and 1 1/2 months passed by and I never used the membership. Then they reached out to me about the billing and I said that I wished to cancel it since I had already paid $150 for nothing. Now they are threatening to send me to collections for the remaining 1 1/2 months. I think businesses should provide good customer service but all I have received are threats. I wouldn’t even feel comfortable continuing my membership at this point and they are wanting money after providing absolutely nothing. I would not recommend this business and their sad business practices."

"The retention for returning customers is terrible. Being told it would be okay to go on a freeze for two months and I would be okay returning rather than cancelling altogether since I had to leave for a brief moment. I was not told that I couldn’t downgrade my subscription and I would have love to stayed but a refusal to go from unlimited to 4 classes is just awful. It is very unclear and I had to pay $100 to cancel because of this. Thanks for being reasonable about this and ruining my image with club pilates. It’s very unfortunate I had to end like this. Patty was not a great help and did not care of my leave."

"I love Club Pilates SO much more than I’ve ever liked a gym or class. Most of the time, the workouts are challenging but not excruciating, which makes me want to keep coming back and improving my muscle control. Cynthia is an absolute delight. I think she is 98 percent of the reason I signed up. She is encouraging, funny and sweet, and she makes sure you get your full hour’s worth of exercise. Can’t recommend this place enough!"

"I was super intimated to go to a "Pilates" only studio- however, this club is amazing and super friendly for ALL types of shapes and sizes. I have only been going for a week, and looooove it. A perfect cross of yoga and weightlifting, as easy or hard as YOU need/want. Plenty of modifications and tons of instruction. All of the instructors I have had this far have been amazing, patient, and knowledgeable. Finally, unlike a lot of other gyms, the other clients are super friendly and supportive, with no judgment. If you need to get out and do something, try this studio!! Update: I have now been going 2-3 times a week for nearly 2 months and have dropped a pant size AND my overall fitness is definitely improving!!"

"This is the 1st workout facility I have ever stuck with! It is a comfortable, fun environment with satisfying workouts. It leaves me asking ‘how is 50 minutes finished already?!’ I highly recommend."