Bob’s Discount Furniture and Mattress Store 545 Illinois Route 59, Aurora, IL 60504

"Amy S was very knowledgeable, nice & patient with me. She helped me a lot. The bedside little tables from the set with mirror look amazing & it goes well with the other colors in there nice. It dressed up our bedroom to look fancy. Yay. Thanks. Daniela"

"Oscar was our sale representative, he was so kind!!! He gave us our space to look around the store, and from time to time he would check to see if we had questions or concerns. We are so grateful for his service. We placed our order and it was quick and easy, thank you to Bobs furniture store for having such a great team!"

"Overall great experience. The associate Karen was very informative and helpful with answering questions I had. Made ordering a breeze and went out of her way to ensure all things were covered if something happened to the couch set I had ordered. All in all very lovely experience."

"I’ve visited the Aurora store a handful of times and was always greeted by friendly sales people that were helpful, but allowed me to browse as I wanted. Today I made a purchase after receiving very helpful assistance from Raquel. Upon getting a feel for my personal style preferences she was able to make suggestions and even show me similar merchandise I hadn’t seen yet. She was also knowledgeable about new product lines coming soon that would complement my style needs."

"Update 6/21/23: The reply to my earlier review got the boilerplate response from Bob's furniture, that they put for any negative review, without any real substance. If you guys really want to make a difference, provide an email address or phone number for corporate where we can submit real feedback. I wasn't able to find that anywhere. Your delivery service contractors are making you look bad as you will see review after review below. Update 6/20/23: I changed the five stars review to one star review. Here's why. They charged almost $400 for delivery of a mattress which itself costs $1600. They called this type of delivery 'white glove' delivery. The delivery is anything but white glove. I don't think I've ever had a worst experience of someone delivering a big item. Everything from them arriving an hour early from the actual delivery window (7:15-10:15) and then almost leaving when I was still sleeping at 6:15 a.m. when they called they they're here (no joke), to just being rude when talking, to refusing to take the old mattress even though I had paid for it... At the end, I declined the delivery and because of this experience I will never be shopping at Bob's discount furniture again. --- The shopping and service experience was good initially. They have a very nice small cafe area in the back where they have multiple coffee selections as well as candy for the kids."