Steinhafels 5846 Northwest Highway, Crystal Lake, IL 60014

"Our experience was awesome Diane took the time to make sure we got exactly what we were looking for! Beautiful showroom and lots of choices even on a lower budget! Highly recommend and will definitely be back. Thank you so much!!!"

"This is our 4th time patronizing Steinhafels but the first review Ive left. Each time, we’ve received great customer service and quality products. We bought our bedroom set with Laura as our salesperson recently and once again are very happy with everything. Laura was great and our install crew was excellent. On time, friendly, and efficient. Thanks!"

"Received a broken chair, was told they would send a technician to "look at it" in maybe a week and a half. It's not hard to see why it wouldn't survive shipping, it's made of the flimsiest junk plywood wood, the kind I wouldn't give to my kid for a Pinewood Derby car. Massive waste of time, hopefully won't be a waste of money too, but fully expecting difficulties returning this garbage based on our initial conversation."

"First experience we had was buying a futon in which a mistake was made by their staff. We were able to workout the mistake, and I later returned to buy a painting for our home. We now just purchased new couches for our home. The salesman (Sam) was very helpful, knowledgeable and friendly. Delivery was on time, and furniture was heavily protected with styrofoam, plastic and cardboard. Easy to assemble, Could not be happier with our purchase. Steinhafels may not be the cheapest furniture outlet, but the quality of their products is much higher than other “discount furniture” stores. I will continue buying furniture from them."

"I purchased 3 pieces of furniture here. First purchase was a couch and a week later l decided to purchase 2 accent chairs. I was told when making my purchase for 2 accent chairs that I would not have to pay an additional delivery fee. I ended up having to pay 3 delivery fee charges. Because Steinhafles could not deliver 2 of my pieces together and 1 was a special order. When calling the store number provided by this site it is impossible to reach anyone to talk to. I am stuck having to pay for 3 deliveries when I could have picked it up for $10 myself. I hate being lied. Steinhafles lost out on my purchase of my mattress and bed frame over delivery fees. Pity UPDATE: So we never got the credit we were promised by Noelle. Steinhafels needs to train personnel. This is lying to get a sale. Pretty sure it is illegal. On another note, I have called customer service 3 times about our custom order chair. Noelle, the salesperson has yet to return a callback. I purchased 2 of the same chair but one was a custom fabric order. This week we took the furniture out of storage, and noticed that the chairs have 2 different leg styles and heights. My feet don’t even reach the floor with the custom chair. And to top it one leg is actually for the left side, as you can see the counter sunk hole if it is turned the correct direction. I am so glad we purchased our Aireloom mattress elsewhere. I don’t want this horrible, inadequate company to make more profit from me. UPDATE AGAIN This is a copy of the message I sent corporate... I ordered a couch from Steinhafels a week later I decided to purchase 2 accent chairs. One chair was like the floor model and one was had a custom fabric order, First off the salesperson for the chairs, Noelle, told both me and my husband that we had to pay separate delivery fees for all deliveries however Steinhafels would reemburse us for 2 of the delivery fees. This never happened. I was told by both the store manager and apperenty the store owner that Noelle was wrong. Steinhafels employees NEED to be properly trained not to lie to customers for sales. Both my husband and I could have picked up the chairs whe they were ready for delivery, and we would have saved $400.00. When the second chair was delivered, first, I had to call to see where the chair was and what was taking so long. The chair had been sitting in a warehouse. Ridiculous! Secondly, to no fault of Steinhafels out furniture was placed in storage in the delivery wrapping because of a flood in our home. When the furniture was later place into the home it was noticed that the custom chair had different legs that the original chair. When sitting side by side the custom chair is 2 inches taller and the legs are thinner so they can not be cut down to match. Thirdly, on the custom chair one of the legs in the front is a right leg. If turned one can see the pilot hole for the screw, so this chair can not be sat on because of possible failure and the leg will break off. I called 3 times to customer service. I was told that Noelle would contact me ASAP. As this didn't happen I drove the 40 miles to Crystal Lake to talk to the store manager. I sent Doug H pictures on an email as well as a message to his phone. Doug informed me that it was out of his hands and I would need to be notified by a third party to come to my home and measure, order then come back a second time to install the proper legs. It has been over a week since I drove to Crystal Lake and NOONE has contacted me. At this point it is my feeling that Steinhafels just doesn't care about quality or customer service. Just lie to the customer to get a sale and to keep them quiet. What good is the extended warranty I purchased on all 3 pieces? At this point I want to return the 2 chairs and would like a 100% refund. I do not trust Steinhafels at this point and would never recommend this company to anyone. I have photos as does Doug from the Crystal Lake store. Please contact me by both EMAIL and phone. At this point I want proof of what Steinhafels says. I am adding this to my Google review."